{"id":64,"date":"2022-02-21T22:38:30","date_gmt":"2022-02-21T14:38:30","guid":{"rendered":"http:\/\/viplao.com\/?p=64"},"modified":"2023-06-10T15:11:16","modified_gmt":"2023-06-10T07:11:16","slug":"%e6%b7%b1%e5%85%a5%e6%b5%85%e5%87%ba%e7%9c%8b%e8%b5%84%e6%b7%b1%e4%b8%93%e5%ae%b6%e5%a6%82%e4%bd%95%e8%a7%a3%e8%af%bbitil4%e7%9a%84%e5%9b%9b%e5%a4%a7%e4%bb%b7%e5%80%bc%e7%bb%b4%e5%ba%a6","status":"publish","type":"post","link":"http:\/\/viplao.com\/index.php\/2022\/02\/21\/%e6%b7%b1%e5%85%a5%e6%b5%85%e5%87%ba%e7%9c%8b%e8%b5%84%e6%b7%b1%e4%b8%93%e5%ae%b6%e5%a6%82%e4%bd%95%e8%a7%a3%e8%af%bbitil4%e7%9a%84%e5%9b%9b%e5%a4%a7%e4%bb%b7%e5%80%bc%e7%bb%b4%e5%ba%a6\/","title":{"rendered":"\u6df1\u5165\u6d45\u51fa,\u770b\u8d44\u6df1\u4e13\u5bb6\u5982\u4f55\u89e3\u8bfbITIL4\u7684\u56db\u5927\u4ef7\u503c\u7ef4\u5ea6"},"content":{"rendered":"\n<p>ITIL 4\u662fAXELOS\uff08ITIL\u7248\u6743\u6240\u6709\u65b9\uff09\u7ec4\u7ec7\u5168\u7403\u8303\u56f4\u5185\u7684\u9876\u7ea7\u4e13\u5bb6\uff0c\u5386\u65f6\u4e24\u5e74\u591a\u5f00\u53d1\u51fa\u6765\u7684\u3002\u5b83\u5c06\u6307\u5bfc\u5e7f\u5927\u5ba2\u6237\u9762\u5bf9\u6570\u5b57\u5316\u65f6\u4ee3IT\u670d\u52a1\u7ba1\u7406\u6240\u5e26\u6765\u7684\u6311\u6218\uff0c\u5e76\u63d0\u4f9b\u4e00\u4e2a\u7075\u6d3b\u3001\u534f\u8c03\u548c\u96c6\u6210\u7684\u7cfb\u7edf\uff0c\u4ee5\u6709\u6548\u5730\u6cbb\u7406\u548c\u7ba1\u7406IT\u9a71\u52a8\uff08IT-enabled\uff09\u7684\u670d\u52a1\u3002<\/p>\n\n\n\n<p>\u4e3a\u4e86\u652f\u6301\u670d\u52a1\u7ba1\u7406\u7684\u6574\u4f53\u65b9\u6cd5, ITIL\u5b9a\u4e49\u4e86\u56db\u4e2a\u7ef4\u5ea6, \u8fd9\u4e9b\u7ef4\u5ea6\u5bf9\u4e8e\u4ee5\u4ea7\u54c1\u548c\u670d\u52a1\u7684\u5f62\u5f0f\u6709\u6548\u548c\u9ad8\u6548\u5730\u4fc3\u8fdb\u5ba2\u6237\u548c\u5176\u4ed6\u5229\u76ca\u76f8\u5173\u8005\u7684\u4ef7\u503c\u81f3\u5173\u91cd\u8981\u3002<\/p>\n\n\n\n<p>\u4e0b\u9762\u8bf7\u770b\uff0c\u4e92\u8054\u7f51\u6458\u5f55\u8d44\u6df1\u4e13\u5bb6\u662f\u5982\u4f55\u89e3\u8bfbITIL4\u7684\u56db\u5927\u4ef7\u503c\u7ef4\u5ea6\uff1a<\/p>\n\n\n\n<p>\u7ec4\u7ec7\u548c\u4eba\uff08Organizations and People\uff09<br>\u4fe1\u606f\u548c\u6280\u672f\uff08Information and Technology\uff09<br>\u5408\u4f5c\u4f19\u4f34\u548c\u4f9b\u5e94\u5546\uff08Partners and Suppliers\uff09<br>\u4ef7\u503c\u6d41\u548c\u8fc7\u7a0b\uff08Value streams and Processes\uff09<br>\u8fd9\u56db\u4e2a\u7ef4\u5ea6\u4ee3\u8868\u4e86\u4e0e\u6574\u4e2aSVS\u76f8\u5173\u7684\u89c6\u89d2, \u5305\u62ec\u6574\u4e2a\u670d\u52a1\u4ef7\u503c\u94fe\u548c\u6240\u6709ITIL\u5b9e\u8df5\u3002<\/p>\n\n\n\n<p>\u7531\u4e8e\u8fd9\u56db\u4e2a\u7ef4\u5ea6\u5bb9\u6613\u53d7\u5230\u5916\u90e8\u56e0\u7d20\u7684\u7ea6\u675f\u6216\u5f71\u54cd, \u5e38\u5e38\u8d85\u51fa\u4e86SVS\u7684\u63a7\u5236\u8303\u56f4\u3002\u5982\u679c\u4e0d\u80fd\u9002\u5f53\u5904\u7406\u6240\u6709\u56db\u4e2a\u7ef4\u5ea6,\u53ef\u80fd\u4f1a\u5bfc\u81f4\u670d\u52a1\u65e0\u6cd5\u4ea4\u4ed8,\u6216\u65e0\u6cd5\u6ee1\u8db3\u5bf9\u8d28\u91cf\u6216\u6548\u7387\u7684\u671f\u671b\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"663\" src=\"http:\/\/viplao.com\/wp-content\/uploads\/2022\/02\/image-14-1024x663.png\" alt=\"\" class=\"wp-image-65\" srcset=\"http:\/\/viplao.com\/wp-content\/uploads\/2022\/02\/image-14-1024x663.png 1024w, http:\/\/viplao.com\/wp-content\/uploads\/2022\/02\/image-14-300x194.png 300w, http:\/\/viplao.com\/wp-content\/uploads\/2022\/02\/image-14-768x497.png 768w, http:\/\/viplao.com\/wp-content\/uploads\/2022\/02\/image-14-464x300.png 464w, http:\/\/viplao.com\/wp-content\/uploads\/2022\/02\/image-14.png 1343w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>\u4f8b\u5982\uff0c\u5982\u679c\u4e0d\u6574\u4f53\u5730\u8003\u8651\u4ef7\u503c\u6d41\u548c\u8fdb\u7a0b\u7ef4\u5ea6,\u53ef\u80fd\u4f1a\u5bfc\u81f4\u6d6a\u8d39\u5de5\u4f5c\u3001\u91cd\u590d\u5de5\u4f5c,\u6216\u8005\u66f4\u7cdf\u7684\u662f,\u4e0e\u7ec4\u7ec7\u4e2d\u5176\u4ed6\u5730\u65b9\u6b63\u5728\u8fdb\u884c\u7684\u5de5\u4f5c\u76f8\u51b2\u7a81\u7684\u5de5\u4f5c\u3002<\/p>\n\n\n\n<p>\u540c\u6837\uff0c\u5ffd\u89c6\u5408\u4f5c\u4f19\u4f34\u548c\u4f9b\u5e94\u5546\u7684\u5c42\u9762\u53ef\u80fd\u610f\u5473\u7740\u5916\u5305\u670d\u52a1\u4e0e\u7ec4\u7ec7\u7684\u9700\u8981\u4e0d\u4e00\u81f4\u3002\u8fd9\u56db\u4e2a\u7ef4\u5ea6\u6ca1\u6709\u6e05\u6670\u660e\u786e\u7684\u8fb9\u754c, 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srcset=\"http:\/\/viplao.com\/wp-content\/uploads\/2022\/02\/image-18.png 712w, http:\/\/viplao.com\/wp-content\/uploads\/2022\/02\/image-18-300x298.png 300w, http:\/\/viplao.com\/wp-content\/uploads\/2022\/02\/image-18-150x150.png 150w, http:\/\/viplao.com\/wp-content\/uploads\/2022\/02\/image-18-302x300.png 302w\" sizes=\"(max-width: 712px) 100vw, 712px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"760\" src=\"http:\/\/viplao.com\/wp-content\/uploads\/2022\/08\/image-22-1024x760.png\" alt=\"\" class=\"wp-image-265\" srcset=\"http:\/\/viplao.com\/wp-content\/uploads\/2022\/08\/image-22-1024x760.png 1024w, http:\/\/viplao.com\/wp-content\/uploads\/2022\/08\/image-22-300x223.png 300w, http:\/\/viplao.com\/wp-content\/uploads\/2022\/08\/image-22-768x570.png 768w, http:\/\/viplao.com\/wp-content\/uploads\/2022\/08\/image-22-404x300.png 404w, http:\/\/viplao.com\/wp-content\/uploads\/2022\/08\/image-22.png 1525w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">ITIL V2 \u7684\u6838\u5fc3\u5185\u5bb9\u5c31\u662f\u670d\u52a1\u652f\u6301\u548c\u670d\u52a1\u4ea4\u4ed8\uff08\u63d0\u4f9b\uff09\u4e24\u5927\u6a21\u5757<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"566\" src=\"http:\/\/viplao.com\/wp-content\/uploads\/2022\/09\/image-79-1024x566.png\" alt=\"\" class=\"wp-image-482\" srcset=\"http:\/\/viplao.com\/wp-content\/uploads\/2022\/09\/image-79-1024x566.png 1024w, http:\/\/viplao.com\/wp-content\/uploads\/2022\/09\/image-79-300x166.png 300w, http:\/\/viplao.com\/wp-content\/uploads\/2022\/09\/image-79-768x425.png 768w, http:\/\/viplao.com\/wp-content\/uploads\/2022\/09\/image-79-542x300.png 542w, http:\/\/viplao.com\/wp-content\/uploads\/2022\/09\/image-79.png 1251w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"820\" src=\"http:\/\/viplao.com\/wp-content\/uploads\/2022\/08\/image-23-1024x820.png\" alt=\"\" class=\"wp-image-266\" srcset=\"http:\/\/viplao.com\/wp-content\/uploads\/2022\/08\/image-23-1024x820.png 1024w, http:\/\/viplao.com\/wp-content\/uploads\/2022\/08\/image-23-300x240.png 300w, http:\/\/viplao.com\/wp-content\/uploads\/2022\/08\/image-23-768x615.png 768w, http:\/\/viplao.com\/wp-content\/uploads\/2022\/08\/image-23-375x300.png 375w, http:\/\/viplao.com\/wp-content\/uploads\/2022\/08\/image-23.png 1334w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">ITIL V2 \u7684\u6838\u5fc3\u5185\u5bb9\u5c31\u662f\u670d\u52a1\u652f\u6301\u548c\u670d\u52a1\u4ea4\u4ed8\uff08\u63d0\u4f9b\uff09\u4e24\u5927\u6a21\u5757<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"598\" src=\"http:\/\/viplao.com\/wp-content\/uploads\/2022\/08\/image-20-1024x598.png\" alt=\"\" class=\"wp-image-262\" srcset=\"http:\/\/viplao.com\/wp-content\/uploads\/2022\/08\/image-20-1024x598.png 1024w, http:\/\/viplao.com\/wp-content\/uploads\/2022\/08\/image-20-300x175.png 300w, http:\/\/viplao.com\/wp-content\/uploads\/2022\/08\/image-20-768x448.png 768w, http:\/\/viplao.com\/wp-content\/uploads\/2022\/08\/image-20-514x300.png 514w, http:\/\/viplao.com\/wp-content\/uploads\/2022\/08\/image-20.png 1287w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">\u4eceITIL 2011\u7248\u5f00\u59cb\uff0c26\u4e2a\u6d41\u7a0b\u5c31\u88ab\u5206\u6563\u5230\u670d\u52a1\uff08\u6216\u8f6f\u4ef6\uff09\u5168\u751f\u547d\u5468\u671f\u7684\u4e94\u4e2a\u9636\u6bb5\uff0c\u5373\u670d\u52a1\u6218\u7565\u3001\u670d\u52a1\u8bbe\u8ba1\u3001\u670d\u52a1\u8f6c\u6362\u3001\u670d\u52a1\u8fd0\u8425\u548c\u6301\u7eed\u670d\u52a1\u6539\u8fdb\u7b49\u9636\u6bb5\u3002\u800c4\u4e2a\u804c\u80fd\u5728\u670d\u52a1\u8fd0\u8425\u8fd9\u4e2a\u9636\u6bb5\u8fdb\u884c\u91cd\u70b9\u8be6\u8ff0<\/figcaption><\/figure>\n\n\n\n<p>ITIL 4\u5171\u8bbe\u670934\u4e2a\u5b9e\u8df5\uff0c\u5e76\u4e14\u628a\u8fd934\u4e2a\u5b9e\u8df5\u5f52\u4e3a\u4e09\u5927\u7c7b\uff0c\u5b83\u4eec\u662f\u4e00\u822c\u7ba1\u7406\u5b9e\u8df5\uff08General Management Practices\uff09\uff08\u517114\u4e2a\uff09\u3001\u670d\u52a1\u7ba1\u7406\u5b9e\u8df5\uff08Service Management Practices\uff09\uff08\u517117\u4e2a\uff09\u548c\u6280\u672f\u7ba1\u7406\u5b9e\u8df5\uff08Technical Management Practices\uff09\uff08\u51713\u4e2a\uff09<\/p>\n\n\n\n<p><strong>\u4e00\u3001\u7ec4\u7ec7\u548c\u4eba\u5458\uff08Organizations and people\uff09<br><\/strong>\u4e00\u4e2a\u7ec4\u7ec7\u7684\u6709\u6548\u80fd\u529b\u4e0d\u80fd\u4ec5\u4ec5\u9760\u6b63\u5f0f\u5efa\u7acb\u7684\u6743\u529b\u7ed3\u6784\u6216\u5236\u5ea6\u6765\u4fdd\u8bc1\uff0c\u540c\u65f6\u8fd8\u9700\u8981\u4e00\u79cd\u652f\u6301\u5176\u76ee\u6807\u7684\u6587\u5316,\u4ee5\u53ca\u5176\u5458\u5de5\u7684\u9002\u5f53\u80fd\u529b\u548c\u80dc\u4efb\u6c34\u5e73\u3002<\/p>\n\n\n\n<p>\u81f3\u5173\u91cd\u8981\u7684\u662f\uff0c\u7ec4\u7ec7\u9886\u5bfc\u4eba\u8981\u5021\u5bfc\u548c\u5021\u5bfc\u6fc0\u52b1\u4eba\u4eec\u4ee5\u7406\u60f3\u65b9\u5f0f\u5de5\u4f5c\u7684\u4ef7\u503c\u89c2\u3002\u7136\u800c\uff0c\u6700\u7ec8\u662f\u4e00\u4e2a\u7ec4\u7ec7\u5f00\u5c55\u5de5\u4f5c\u7684\u65b9\u5f0f\u521b\u9020\u4e86\u5171\u540c\u7684\u4ef7\u503c\u89c2\u548c\u6001\u5ea6\uff0c 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\u8fd9\u5c06\u53d6\u51b3\u4e8e\u5176\u5ba2\u6237\u5173\u7cfb\u7684\u6218\u7565\u548c\u76ee\u6807\u3002<\/p>\n\n\n\n<p>\u540c\u6837, \u5f53\u4e00\u4e2a\u7ec4\u7ec7\u4f5c\u4e3a\u670d\u52a1\u6d88\u8d39\u8005\u65f6, \u5b83\u6240\u53d1\u6325\u7684\u4f5c\u7528\u5c06\u53d6\u51b3\u4e8e\u5176\u91c7\u8d2d\u548c\u4f9b\u5e94\u5546\u7ba1\u7406\u7684\u6218\u7565\u548c\u76ee\u6807\u3002\u5728\u4f7f\u7528\u5408\u4f5c\u4f19\u4f34\u548c\u4f9b\u5e94\u5546\u65f6, \u7ec4\u7ec7\u7684\u6218\u7565\u5e94\u57fa\u4e8e\u5176\u76ee\u6807\u3001\u6587\u5316\u548c\u4e1a\u52a1\u73af\u5883\u3002<\/p>\n\n\n\n<p>\u4f8b\u5982, \u4e00\u4e9b\u7ec4\u7ec7\u53ef\u80fd\u8ba4\u4e3a, \u5c06\u6ce8\u610f\u529b\u96c6\u4e2d\u5728\u53d1\u5c55\u67d0\u4e9b\u6838\u5fc3\u80fd\u529b\u4e0a, \u5229\u7528\u4f19\u4f34\u548c\u4f9b\u5e94\u5546\u63d0\u4f9b\u5176\u4ed6\u9700\u6c42, \u5c06\u6700\u6709\u5229\u4e8e\u5b83\u4eec\u3002\u5176\u4ed6\u7ec4\u7ec7\u53ef\u80fd\u4f1a\u9009\u62e9\u5c3d\u53ef\u80fd\u4f9d\u9760\u81ea\u5df1\u7684\u8d44\u6e90, \u5c3d\u91cf\u51cf\u5c11\u4f7f\u7528\u5408\u4f5c\u4f19\u4f34\u548c\u4f9b\u5e94\u5546\u3002\u5f53\u7136, \u8fd9\u4e24\u79cd\u76f8\u53cd\u7684\u65b9\u6cd5\u4e4b\u95f4\u6709\u8bb8\u591a\u5dee\u5f02\u3002<\/p>\n\n\n\n<p><strong>\u56db\u3001\u4ef7\u503c\u6d41\u548c\u8fc7\u7a0b\uff08Value streams and processes\uff09<br><\/strong>\u670d\u52a1\u7ba1\u7406\u7684\u7b2c\u56db\u4e2a\u7ef4\u5ea6\u662f\u4ef7\u503c\u6d41\u548c\u6d41\u7a0b\u3002\u4e0e\u5176\u4ed6\u7ef4\u5ea6\u4e00\u6837, \u6b64\u7ef4\u5ea6\u65e2\u9002\u7528\u4e8e\u4e00\u822c\u7684 SVS, \u4e5f\u9002\u7528\u4e8e\u7279\u5b9a\u7684\u4ea7\u54c1\u548c\u670d\u52a1\u3002\u5728\u8fd9\u4e24\u79cd\u60c5\u51b5\u4e0b, \u5b83\u90fd\u5b9a\u4e49\u4e86\u5b9e\u73b0\u5546\u5b9a\u76ee\u6807\u6240\u9700\u7684\u6d3b\u52a8\u3001\u5de5\u4f5c\u6d41\u3001\u63a7\u5236\u548c\u8fc7\u7a0b\u3002<\/p>\n\n\n\n<p>ITIL\u4e3a\u4f5c\u4e3a\u670d\u52a1\u63d0\u4f9b\u5546\u7684\u7ec4\u7ec7\u63d0\u4f9b\u4e86\u4e00\u4e2a\u8fd0\u8425\u6a21\u5f0f, \u6db5\u76d6\u6709\u6548\u7ba1\u7406\u4ea7\u54c1\u548c\u670d\u52a1\u6240\u9700\u7684\u6240\u6709\u5173\u952e\u6d3b\u52a8\u3002\u8fd9\u79f0\u4e3aITIL\u670d\u52a1\u4ef7\u503c\u94fe \u3002<\/p>\n\n\n\n<p>\u4ef7\u503c\u6d41\u662f\u7ec4\u7ec7\u627f\u8bfa\u521b\u5efa\u5e76\u5411\u6d88\u8d39\u8005\u63d0\u4f9b\u4ea7\u54c1\u548c\u670d\u52a1\u7684\u4e00\u7cfb\u5217\u6b65\u9aa4\u3002<\/p>\n\n\n\n<p>\u8bc6\u522b\u548c\u4e86\u89e3\u4e00\u4e2a\u7ec4\u7ec7\u7684\u5404\u79cd\u4ef7\u503c\u6d41\u5bf9\u4e8e\u63d0\u9ad8\u5176\u6574\u4f53\u7ee9\u6548\u81f3\u5173\u91cd\u8981\u3002\u4ee5\u4ef7\u503c\u6d41\u7684\u5f62\u5f0f\u6784\u5efa\u7ec4\u7ec7\u7684\u6d3b\u52a8, \u4f7f\u5176\u80fd\u591f\u6e05\u695a\u5730\u4e86\u89e3\u81ea\u5df1\u63d0\u4f9b\u4e86\u4ec0\u4e48\u3001\u5982\u4f55\u4ea4\u4ed8, \u5e76\u5bf9\u5176\u670d\u52a1\u8fdb\u884c\u6301\u7eed\u6539\u8fdb\u3002<\/p>\n\n\n\n<p>\u7ec4\u7ec7\u5e94\u68c0\u67e5\u5176\u5de5\u4f5c\u65b9\u5f0f, \u5e76\u6620\u5c04\u4ed6\u4eec\u53ef\u4ee5\u8bc6\u522b\u7684\u6240\u6709\u4ef7\u503c\u6d41\u3002\u8fd9\u5c06\u4f7f\u5b83\u4eec\u80fd\u591f\u5206\u6790\u5176\u73b0\u72b6, \u5e76\u67e5\u660e\u5de5\u4f5c\u6d41\u7a0b\u548c\u975e\u589e\u503c\u6d3b\u52a8\u7684\u4efb\u4f55\u969c\u788d, \u5373\u5e9f\u7269\u3002\u5e94\u53d6\u6d88\u6d6a\u8d39\u6027\u6d3b\u52a8, \u4ee5\u63d0\u9ad8\u751f\u4ea7\u529b\u3002<\/p>\n\n\n\n<p>\u5728\u6574\u4e2a\u670d\u52a1\u4ef7\u503c\u94fe\u4e2d\u90fd\u53ef\u4ee5\u627e\u5230\u589e\u52a0\u589e\u503c\u6d3b\u52a8\u7684\u673a\u4f1a\u3002\u8fd9\u4e9b\u53ef\u80fd\u662f\u65b0\u7684\u6d3b\u52a8\u6216\u5bf9\u73b0\u6709\u6d3b\u52a8\u7684\u4fee\u6539,\u53ef\u4ee5\u63d0\u9ad8\u7ec4\u7ec7\u7684\u5de5\u4f5c\u6548\u7387\u3002\u4ef7\u503c\u6d41\u4f18\u5316\u53ef\u80fd\u5305\u62ec\u6d41\u7a0b\u81ea\u52a8\u5316\u6216\u91c7\u7528\u65b0\u5174\u6280\u672f\u548c\u5de5\u4f5c\u65b9\u5f0f, \u4ee5\u63d0\u9ad8\u6548\u7387\u6216\u589e\u5f3a\u7528\u6237\u4f53\u9a8c\u3002<\/p>\n\n\n\n<p>\u4ef7\u503c\u6d41\u5e94\u8be5\u7531\u7ec4\u7ec7\u4e3a\u5176\u6bcf\u4e2a\u4ea7\u54c1\u548c\u670d\u52a1\u5b9a\u4e49\u3002\u6839\u636e\u7ec4\u7ec7\u7684\u6218\u7565, \u53ef\u4ee5\u91cd\u65b0\u5b9a\u4e49\u4ef7\u503c\u6d41, \u4ee5\u5e94\u5bf9\u4e0d\u65ad\u53d8\u5316\u7684\u9700\u6c42\u548c\u5176\u4ed6\u60c5\u51b5, \u6216\u5728\u76f8\u5f53\u957f\u7684\u65f6\u95f4\u5185\u4fdd\u6301\u7a33\u5b9a\u3002\u5728\u4efb\u4f55\u60c5\u51b5\u4e0b,\u90fd\u5e94\u4e0d\u65ad\u6539\u8fdb, \u4ee5\u786e\u4fdd\u672c\u7ec4\u7ec7\u4ee5\u6700\u4f73\u65b9\u5f0f\u5b9e\u73b0\u5176\u76ee\u6807\u3002<\/p>\n\n\n\n<p>\u8fc7\u7a0b\uff08Processes\uff09\u662f\u7ec4\u7ec7\u627f\u8bfa\u521b\u5efa\u5e76\u5411\u6d88\u8d39\u8005\u63d0\u4f9b\u4ea7\u54c1\u548c\u670d\u52a1\u7684\u4e00\u7cfb\u5217\u6b65\u9aa4\u3002\u53ef\u4ee5\u8bf4\u662f\u4e00\u7ec4\u5c06\u8f93\u5165\u8f6c\u6362\u4e3a\u8f93\u51fa\u7684\u6d3b\u52a8\u3002<\/p>\n\n\n\n<p>\u6d41\u7a0b\u63cf\u8ff0\u4e86\u4e3a\u5b9e\u73b0\u76ee\u6807\u6240\u505a\u7684\u5de5\u4f5c,\u660e\u786e\u5b9a\u4e49\u7684\u6d41\u7a0b\u53ef\u4ee5\u63d0\u9ad8\u7ec4\u7ec7\u5185\u90e8\u548c\u7ec4\u7ec7\u4e4b\u95f4\u7684\u5de5\u4f5c\u6548\u7387\u3002\u5b83\u4eec\u901a\u5e38\u5728\u7a0b\u5e8f\u4e2d\u8be6\u7ec6\u8bf4\u660e,\u8fd9\u4e9b\u7a0b\u5e8f\u6982\u8ff0\u4e86\u8c01\u53c2\u4e0e\u4e86\u8fd9\u4e00\u8fc7\u7a0b, \u5e76\u8bf4\u660e\u4e86\u5982\u4f55\u6267\u884c\u8fd9\u4e9b\u7a0b\u5e8f\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"740\" height=\"581\" src=\"http:\/\/viplao.com\/wp-content\/uploads\/2022\/02\/image-6.png\" alt=\"\" class=\"wp-image-33\" srcset=\"http:\/\/viplao.com\/wp-content\/uploads\/2022\/02\/image-6.png 740w, http:\/\/viplao.com\/wp-content\/uploads\/2022\/02\/image-6-300x236.png 300w, http:\/\/viplao.com\/wp-content\/uploads\/2022\/02\/image-6-382x300.png 382w\" sizes=\"(max-width: 740px) 100vw, 740px\" \/><\/figure>\n\n\n\n<p><a href=\"https:\/\/www.doc88.com\/p-4999157658481.html?r=1\">https:\/\/www.doc88.com\/p-4999157658481.html?r=1<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/max.book118.com\/html\/2019\/0203\/6034204032002005.shtm\">https:\/\/max.book118.com\/html\/2019\/0203\/6034204032002005.shtm<\/a><\/p>\n\n\n\n<p><a href=\"http:\/\/itil4hub.cn\/bin\/view\/05%20%E7%9B%91%E6%8E%A7%E5%92%8C%E4%BA%8B%E6%80%81%E7%AE%A1%E7%90%86\/\">http:\/\/itil4hub.cn\/bin\/view\/05%20%E7%9B%91%E6%8E%A7%E5%92%8C%E4%BA%8B%E6%80%81%E7%AE%A1%E7%90%86\/<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.doc88.com\/p-1932902386913.html\">https:\/\/www.doc88.com\/p-1932902386913.html<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.doc88.com\/p-4893994158284.html\">https:\/\/www.doc88.com\/p-4893994158284.html<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.doc88.com\/p-678302836247.html\">https:\/\/www.doc88.com\/p-678302836247.html<\/a><\/p>\n\n\n\n<p>https:\/\/www.doc88.com\/p-3327119709275.html<br>https:\/\/www.doc88.com\/p-7945036083948.html<\/p>\n\n\n\n<p><a href=\"https:\/\/www.doc88.com\/p-6901888911523.html\">https:\/\/www.doc88.com\/p-6901888911523.html<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.doc88.com\/p-94759590434386.html\">https:\/\/www.doc88.com\/p-94759590434386.html<\/a><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><a href=\"https:\/\/www.doc88.com\/p-00699966476860.html\">https:\/\/www.doc88.com\/p-00699966476860.html<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.doc88.com\/p-6751710420876.html\">https:\/\/www.doc88.com\/p-6751710420876.html<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.doc88.com\/p-48947309638751.html\">https:\/\/www.doc88.com\/p-48947309638751.html<\/a><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><a href=\"https:\/\/www.doc88.com\/p-77487143129005.html\">https:\/\/www.doc88.com\/p-77487143129005.html<\/a><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><a href=\"https:\/\/www.doc88.com\/p-9099134773314.html\">https:\/\/www.doc88.com\/p-9099134773314.html<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.doc88.com\/p-9002566519442.html\">https:\/\/www.doc88.com\/p-9002566519442.html<\/a><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><a href=\"https:\/\/www.doc88.com\/p-5943803643437.html\">https:\/\/www.doc88.com\/p-5943803643437.html<\/a><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><a href=\"https:\/\/www.doc88.com\/p-77387067655866.html\">https:\/\/www.doc88.com\/p-77387067655866.html<\/a><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><a href=\"https:\/\/www.doc88.com\/p-9552571699043.html\">https:\/\/www.doc88.com\/p-9552571699043.html<\/a><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><a href=\"https:\/\/www.doc88.com\/p-98739080417899.html?s=rel&amp;id=5\">https:\/\/www.doc88.com\/p-98739080417899.html?s=rel&amp;id=5<\/a><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>http:\/\/www.doc88.com\/p-33173041769508.html<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>ITIL 4\u662fAXELOS\uff08ITIL\u7248\u6743\u6240\u6709\u65b9\uff09\u7ec4\u7ec7\u5168\u7403\u8303\u56f4\u5185\u7684\u9876\u7ea7\u4e13\u5bb6\uff0c\u5386\u65f6\u4e24\u5e74\u591a\u5f00\u53d1\u51fa\u6765\u7684\u3002\u5b83\u5c06&hellip; <a href=\"http:\/\/viplao.com\/index.php\/2022\/02\/21\/%e6%b7%b1%e5%85%a5%e6%b5%85%e5%87%ba%e7%9c%8b%e8%b5%84%e6%b7%b1%e4%b8%93%e5%ae%b6%e5%a6%82%e4%bd%95%e8%a7%a3%e8%af%bbitil4%e7%9a%84%e5%9b%9b%e5%a4%a7%e4%bb%b7%e5%80%bc%e7%bb%b4%e5%ba%a6\/\" class=\"more-link read-more\" rel=\"bookmark\">\u7ee7\u7eed\u9605\u8bfb <span class=\"screen-reader-text\">\u6df1\u5165\u6d45\u51fa,\u770b\u8d44\u6df1\u4e13\u5bb6\u5982\u4f55\u89e3\u8bfbITIL4\u7684\u56db\u5927\u4ef7\u503c\u7ef4\u5ea6<\/span><i class=\"fa fa-arrow-right\"><\/i><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[29],"views":796,"_links":{"self":[{"href":"http:\/\/viplao.com\/index.php\/wp-json\/wp\/v2\/posts\/64"}],"collection":[{"href":"http:\/\/viplao.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/viplao.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/viplao.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/viplao.com\/index.php\/wp-json\/wp\/v2\/comments?post=64"}],"version-history":[{"count":10,"href":"http:\/\/viplao.com\/index.php\/wp-json\/wp\/v2\/posts\/64\/revisions"}],"predecessor-version":[{"id":1897,"href":"http:\/\/viplao.com\/index.php\/wp-json\/wp\/v2\/posts\/64\/revisions\/1897"}],"wp:attachment":[{"href":"http:\/\/viplao.com\/index.php\/wp-json\/wp\/v2\/media?parent=64"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/viplao.com\/index.php\/wp-json\/wp\/v2\/categories?post=64"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/viplao.com\/index.php\/wp-json\/wp\/v2\/tags?post=64"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}