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class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ol>\n<li><strong>\u5e94\u6025\u9884\u6848\u201c\u7eb8\u4e0a\u8c08\u5175\u201d<\/strong>\uff1a\n<ul>\n<li><strong>\u95ee\u9898<\/strong>\uff1a\u9884\u6848\u6587\u6863\u5199\u5f97\u8be6\u5c3d\uff0c\u4f46\u4ece\u672a\u6f14\u7ec3\uff0c\u7ebf\u4e0a\u51fa\u95ee\u9898\u65f6\u65e0\u4eba\u6562\u7528\u3002<\/li>\n\n\n\n<li><strong>\u6839\u6e90<\/strong>\uff1a\u9884\u6848\u68b3\u7406\u5b8c\u5c31\u675f\u4e4b\u9ad8\u9601\uff0c\u7f3a\u4e4f\u65e5\u5e38\u6cbb\u7406\u548c\u9a8c\u8bc1\u3002<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>\u6545\u969c\u590d\u76d8\u201c\u6d41\u4e8e\u5f62\u5f0f\u201d\u6216\u201c\u8ffd\u8d23\u5927\u4f1a\u201d<\/strong>\uff1a\n<ul>\n<li><strong>\u95ee\u9898<\/strong>\uff1a\u590d\u76d8\u53ea\u505c\u7559\u5728\u8868\u9762\uff0c\u672a\u6df1\u6316\u6839\u56e0\uff1b\u6216\u6f14\u53d8\u4e3a\u201c\u7529\u9505\u5927\u4f1a\u201d\uff0c\u6253\u51fb\u56e2\u961f\u58eb\u6c14\u3002<\/li>\n\n\n\n<li><strong>\u6839\u6e90<\/strong>\uff1a\u7f3a\u4e4f\u6b63\u786e\u7684\u590d\u76d8\u6587\u5316\u548c\u65b9\u6cd5\u8bba\uff0c\u8fc7\u5ea6\u5173\u6ce8\u201c\u8c01\u7684\u8d23\u4efb\u201d\u800c\u975e\u201c\u5982\u4f55\u6539\u8fdb\u201d\u3002<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>\u5e94\u6025\u54cd\u5e94\u6df7\u4e71\u65e0\u5e8f<\/strong>\uff1a\n<ul>\n<li><strong>\u95ee\u9898<\/strong>\uff1a\u6545\u969c\u53d1\u751f\u65f6\uff0c\u4fe1\u606f\u4e0d\u540c\u6b65\uff0c\u591a\u5934\u6307\u6325\uff0c\u5173\u952e\u64cd\u4f5c\u65e0\u4eba\u6267\u884c\u3002<\/li>\n\n\n\n<li><strong>\u6839\u6e90<\/strong>\uff1a\u7f3a\u4e4f\u660e\u786e\u7684\u5e94\u6025\u6307\u6325\u4f53\u7cfb\u548c\u6c9f\u901a\u673a\u5236\u3002<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>\u8fc7\u5ea6\u4f9d\u8d56\u201c\u6551\u706b\u82f1\u96c4\u201d<\/strong>\uff1a\n<ul>\n<li><strong>\u95ee\u9898<\/strong>\uff1a\u7cfb\u7edf\u7a33\u5b9a\u4f9d\u8d56\u5c11\u6570\u201c\u5927\u795e\u201d\uff0c\u4e00\u65e6\u4ed6\u4eec\u4e0d\u5728\uff0c\u6545\u969c\u65e0\u6cd5\u89e3\u51b3\u3002<\/li>\n\n\n\n<li><strong>\u6839\u6e90<\/strong>\uff1a\u77e5\u8bc6\u672a\u6c89\u6dc0\uff0c\u64cd\u4f5c\u672a\u6807\u51c6\u5316\uff0c\u7f3a\u4e4f\u5907\u4efd\u673a\u5236\u3002<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>\u9884\u6848\u66f4\u65b0\u4e0d\u53ca\u65f6<\/strong>\uff1a\n<ul>\n<li><strong>\u95ee\u9898<\/strong>\uff1a\u7cfb\u7edf\u67b6\u6784\u5df2\u53d8\u66f4\uff0c\u4f46\u5e94\u6025\u9884\u6848\u672a\u66f4\u65b0\uff0c\u5bfc\u81f4\u9884\u6848\u5931\u6548\u3002<\/li>\n\n\n\n<li><strong>\u6839\u6e90<\/strong>\uff1a\u9884\u6848\u7ef4\u62a4\u7f3a\u4e4f\u8d23\u4efb\u4eba\u548c\u66f4\u65b0\u673a\u5236\u3002<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>\u5ffd\u89c6\u201c\u5584\u540e\u201d\u4e0e\u201c\u8865\u507f\u201d<\/strong>\uff1a\n<ul>\n<li><strong>\u95ee\u9898<\/strong>\uff1a\u4e1a\u52a1\u6062\u590d\u540e\uff0c\u8ba4\u4e3a\u5de5\u4f5c\u5df2\u5b8c\u6210\uff0c\u672a\u5bf9\u53d7\u5f71\u54cd\u7528\u6237\u8fdb\u884c\u8865\u507f\u3002<\/li>\n\n\n\n<li><strong>\u6839\u6e90<\/strong>\uff1a\u5e94\u6025\u9884\u6848\u53ea\u5173\u6ce8\u6280\u672f\u201c\u6b62\u8840\u201d\uff0c\u672a\u8003\u8651\u4e1a\u52a1\u5f71\u54cd\u548c\u7528\u6237\u4f53\u9a8c\u3002<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E4%BA%8C%E3%80%81_%E5%AE%9E%E8%B7%B5%E7%BB%8F%E9%AA%8C%E4%B8%8E%E6%8F%90%E5%8D%87%E6%96%B9%E6%B3%95%EF%BC%9A%E6%9E%84%E5%BB%BA%E5%85%A8%E7%94%9F%E5%91%BD%E5%91%A8%E6%9C%9F%E7%9A%84%E6%95%85%E9%9A%9C%E7%AE%A1%E7%90%86%E4%B8%8E%E5%BA%94%E6%80%A5%E4%BD%93%E7%B3%BB\"><\/span>\u4e8c\u3001 \u5b9e\u8df5\u7ecf\u9a8c\u4e0e\u63d0\u5347\u65b9\u6cd5\uff1a\u6784\u5efa\u5168\u751f\u547d\u5468\u671f\u7684\u6545\u969c\u7ba1\u7406\u4e0e\u5e94\u6025\u4f53\u7cfb<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_%E5%BA%94%E6%80%A5%E9%A2%84%E6%A1%88%EF%BC%9A%E4%BB%8E%E2%80%9C%E6%96%87%E6%A1%A3%E2%80%9D%E5%88%B0%E2%80%9C%E6%AD%A6%E5%99%A8%E5%BA%93%E2%80%9D%E7%9A%84%E8%BD%AC%E5%8F%98\"><\/span>1.&nbsp;<strong>\u5e94\u6025\u9884\u6848\uff1a\u4ece\u201c\u6587\u6863\u201d\u5230\u201c\u6b66\u5668\u5e93\u201d\u7684\u8f6c\u53d8<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li><strong>\u600e\u4e48\u505a<\/strong>\uff1a\n<ul>\n<li><strong>\u9884\u6848\u68b3\u7406\u7684\u201c5\u8981\u7d20\u201d<\/strong>\uff08\u54c8\u5570\u5b9e\u8df5\uff09\uff1a\n<ol>\n<li><strong>\u89e6\u53d1\u6761\u4ef6<\/strong>\uff1a\u91cf\u5316\u3001\u53ef\u8bc4\u4f30\uff08\u5982\u201c\u6838\u5fc3\u6307\u6807\u4e0b\u8dcc&gt;30%\u6301\u7eed5\u5206\u949f\u201d\uff09\u3002<\/li>\n\n\n\n<li><strong>\u6267\u884c\u52a8\u4f5c<\/strong>\uff1a\u6b65\u9aa4\u6e05\u6670\u3001\u53ef\u64cd\u4f5c\u3001\u53ef\u56de\u6eda\uff08\u542b\u5177\u4f53\u547d\u4ee4\uff09\u3002<\/li>\n\n\n\n<li><strong>\u5f71\u54cd\u8303\u56f4<\/strong>\uff1a\u9884\u4f30\u5bf9\u7528\u6237\u4f53\u9a8c\u3001\u6570\u636e\u4e00\u81f4\u6027\u7684\u5f71\u54cd\uff0c\u4e1a\u52a1\u65b9\u53ef\u63a5\u53d7\u3002<\/li>\n\n\n\n<li><strong>\u64cd\u4f5c\u4eba<\/strong>\uff1a\u660e\u786e\u6267\u884c\u4eba\u548cBackup\uff0c\u907f\u514d\u5355\u70b9\u3002<\/li>\n\n\n\n<li><strong>\u540c\u6b65\u673a\u5236<\/strong>\uff1a\u660e\u786e\u4fe1\u606f\u540c\u6b65\u7ed9\u54ea\u4e9b\u90e8\u95e8\uff08\u5ba2\u670d\u3001\u8fd0\u8425\uff09\u3001\u6c9f\u901a\u8bdd\u672f\u3002<\/li>\n<\/ol>\n<\/li>\n\n\n\n<li><strong>\u9884\u6848\u6765\u6e90\u591a\u5143\u5316<\/strong>\uff1a\n<ul>\n<li><strong>\u4e3b\u52a8\u68b3\u7406<\/strong>\uff1a\u7531\u4e1a\u52a1Owner\u4e3b\u5bfc\uff0c\u4e0e\u4ea7\u54c1\u3001\u4e1a\u52a1\u65b9\u5171\u540c\u786e\u8ba4\u3002<\/li>\n\n\n\n<li><strong>\u7ebf\u4e0a\u6545\u969c<\/strong>\uff1a\u4ece\u6bcf\u6b21\u6545\u969c\u590d\u76d8\u4e2d\u63d0\u70bc\u65b0\u9884\u6848\u3002<\/li>\n\n\n\n<li><strong>\u6545\u969c\u6f14\u7ec3<\/strong>\uff1a\u901a\u8fc7\u6f14\u7ec3\u53d1\u73b0\u9884\u6848\u7f3a\u5931\u6216\u4e0d\u8db3\u3002<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>\u65e5\u5e38\u6cbb\u7406\u662f\u6838\u5fc3<\/strong>\uff08\u54c8\u5570\u5f3a\u8c03\uff09\uff1a\n<ul>\n<li><strong>\u5e38\u6001\u5316\u6f14\u7ec3<\/strong>\uff1a\u5b9a\u671f\uff08\u5982\u6708\u5ea6\uff09\u8fdb\u884c\u9884\u6848\u6f14\u7ec3\uff0c\u9a8c\u8bc1\u6709\u6548\u6027\u3002<\/li>\n\n\n\n<li><strong>\u6548\u679c\u9a8c\u8bc1<\/strong>\uff1a\u89c2\u5bdf\u6f14\u7ec3\u540e\u7cfb\u7edf\u8868\u73b0\uff0c\u8bb0\u5f55\u6307\u6807\u53d8\u5316\u3002<\/li>\n\n\n\n<li><strong>\u6301\u7eed\u5b8c\u5584<\/strong>\uff1a\u6839\u636e\u6f14\u7ec3\u548c\u6545\u969c\u53cd\u9988\uff0c\u4e0d\u65ad\u8fed\u4ee3\u9884\u6848\u3002<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>\u533a\u5206\u9884\u6848\u7c7b\u578b<\/strong>\uff08\u54c8\u5570\u201c930\u5927\u4fc3\u201d\u6848\u4f8b\uff09\uff1a\n<ul>\n<li><strong>\u524d\u7f6e\u9884\u6848<\/strong>\uff1a\u5927\u4fc3\u524d\u5173\u95ed\u975e\u6838\u5fc3\u529f\u80fd\u3001\u7f13\u5b58\u9884\u70ed\u3002<\/li>\n\n\n\n<li><strong>\u5e94\u6025\u9884\u6848<\/strong>\uff1a\u6545\u969c\u65f6\u964d\u7ea7\u3001\u5207\u6362\u3002<\/li>\n\n\n\n<li><strong>\u4e8b\u540e\u9884\u6848<\/strong>\uff1a\u6d3b\u52a8\u540e\u56de\u6eda\u914d\u7f6e\u3001\u7f29\u5bb9\u3002<\/li>\n\n\n\n<li><strong>\u6280\u672f\u9884\u6848 vs \u4e1a\u52a1\u9884\u6848<\/strong>\uff1a\u6280\u672f\u95ee\u9898\u53ef\u901a\u8fc7\u4e1a\u52a1\u903b\u8f91\u8c03\u6574\u89c4\u907f\u3002<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>\u964d\u4f4e\u95ee\u9898<\/strong>\uff1a\u786e\u4fdd\u9884\u6848\u5728\u5173\u952e\u65f6\u523b\u201c\u80fd\u7528\u3001\u6562\u7528\u3001\u597d\u7528\u201d\uff0c\u5c06\u88ab\u52a8\u54cd\u5e94\u53d8\u4e3a\u4e3b\u52a8\u9632\u5fa1\u3002<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_%E6%95%85%E9%9A%9C%E5%A4%8D%E7%9B%98%EF%BC%9A%E4%BB%8E%E2%80%9C%E8%BF%BD%E8%B4%A3%E2%80%9D%E5%88%B0%E2%80%9C%E6%94%B9%E8%BF%9B%E2%80%9D%E7%9A%84%E6%96%87%E5%8C%96%E8%BD%AC%E5%9E%8B\"><\/span>2.&nbsp;<strong>\u6545\u969c\u590d\u76d8\uff1a\u4ece\u201c\u8ffd\u8d23\u201d\u5230\u201c\u6539\u8fdb\u201d\u7684\u6587\u5316\u8f6c\u578b<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li><strong>\u600e\u4e48\u505a<\/strong>\uff1a\n<ul>\n<li><strong>\u5efa\u7acb\u6b63\u786e\u7684\u590d\u76d8\u6587\u5316<\/strong>\uff08\u7f8e\u56fe\u201cNo-Blame\u201d\uff09\uff1a\n<ul>\n<li><strong>\u76ee\u7684<\/strong>\uff1a\u4e3a\u4e86\u6539\u8fdb\uff0c\u800c\u975e\u60e9\u7f5a\u3002<\/li>\n\n\n\n<li><strong>\u539f\u5219<\/strong>\uff1a\u7406\u6027\u52a1\u5b9e\u3001\u6562\u4e8e\u62c5\u5f53\u3001\u5fc3\u6001\u5f00\u653e\u3001\u63a5\u53d7\u6279\u8bc4\u3002<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>\u9075\u5faa\u7ed3\u6784\u5316\u6d41\u7a0b<\/strong>\uff08\u54c8\u5570\u201c3+5+3\u201d\u6cd5\uff09\uff1a\n<ol>\n<li><strong>\u6545\u969c\u80cc\u666f<\/strong>\uff1a\u6e05\u6670\u63cf\u8ff0\u6545\u969c\u73b0\u8c61\u3002<\/li>\n\n\n\n<li><strong>\u5bf9\u9f50\u5f71\u54cd\u8303\u56f4<\/strong>\uff1a\u91cf\u5316\u5f71\u54cd\uff08\u7528\u6237\u91cf\u3001\u8ba2\u5355\u91cf\u3001\u5ba2\u8bc9\u91cf\u3001\u8d44\u635f\uff09\u3002<\/li>\n\n\n\n<li><strong>\u65f6\u95f4\u7ebf\u56de\u653e<\/strong>\uff1a\u4e8b\u65e0\u5de8\u7ec6\u8fd8\u539f\u8fc7\u7a0b\uff0c\u62c6\u89e3MTTR\uff08MTTI-\u53d1\u73b0, MTTK-\u5b9a\u4f4d, MTTF-\u6062\u590d, MTTV-\u9a8c\u8bc1\uff09\u3002<\/li>\n\n\n\n<li><strong>\u6df1\u6316\u6839\u56e0<\/strong>\uff1a\u7528\u201c5 Why\u201d\u6cd5\u5c42\u5c42\u9012\u8fdb\uff0c\u533a\u5206\u76f4\u63a5\u539f\u56e0\u548c\u6839\u672c\u539f\u56e0\uff08\u5982\u8bbe\u8ba1\u7f3a\u9677\uff09\u3002<\/li>\n\n\n\n<li><strong>\u6539\u8fdb\u9879\u6c47\u603b<\/strong>\uff1a\u57fa\u4e8eSMART\u539f\u5219\uff08\u5177\u4f53\u3001\u53ef\u8861\u91cf\u3001\u53ef\u8fbe\u6210\u3001\u76f8\u5173\u3001\u6709\u65f6\u9650\uff09\u5236\u5b9a\u6539\u8fdb\u63aa\u65bd\u3002<\/li>\n<\/ol>\n<\/li>\n\n\n\n<li><strong>\u56de\u7b54\u5173\u952e\u95ee\u9898<\/strong>\uff08\u7f8e\u56fe\u201c\u9ec4\u91d13\u95ee\u201d &amp; \u5948\u96ea\u201c\u4e09\u5927\u95ee\u9898\u201d\uff09\uff1a\n<ol>\n<li><strong>\u5982\u4f55\u66f4\u5feb\u6062\u590d\uff1f<\/strong>\uff08\u4f18\u5316\u76d1\u63a7\u3001\u9884\u6848\u3001\u5de5\u5177\uff09<\/li>\n\n\n\n<li><strong>\u5982\u4f55\u907f\u514d\u518d\u53d1\u751f\uff1f<\/strong>\uff08\u6539\u8fdb\u8bbe\u8ba1\u3001\u6d41\u7a0b\u3001\u89c4\u8303\uff09<\/li>\n\n\n\n<li><strong>\u6709\u54ea\u4e9b\u7ecf\u9a8c\u53ef\u56fa\u5316\uff1f<\/strong>\uff08\u6c89\u6dc0\u4e3a\u6587\u6863\u3001\u57f9\u8bad\u3001\u5de5\u5177\uff09<\/li>\n<\/ol>\n<\/li>\n\n\n\n<li><strong>\u5b9a\u8d23\u91cd\u5728\u201c\u6539\u8fdb\u8d23\u4efb\u201d<\/strong>\uff08\u7f8e\u56fe\u3001\u54c8\u5570\uff09\uff1a\n<ul>\n<li>\u907f\u514d\u7b80\u5355\u5f52\u56e0\u5230\u4e2a\u4eba\uff0c\u4ece\u56e2\u961f\u548c\u7cfb\u7edf\u5c42\u9762\u627e\u539f\u56e0\u3002<\/li>\n\n\n\n<li>\u201c\u7b2c\u4e09\u65b9\u9ed8\u8ba4\u65e0\u8d23\u201d\uff1a\u5185\u90e8\u56e2\u961f\u9700\u5bf9\u5f15\u5165\u7684\u7b2c\u4e09\u65b9\u7ec4\u4ef6\u8d1f\u8d23\u3002<\/li>\n\n\n\n<li>\u5b9a\u8d23\u662f\u4e3a\u4e86\u660e\u786e\u201c\u8c01\u6765\u6539\u8fdb\u201d\uff0c\u800c\u975e\u60e9\u7f5a\u3002<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>\u5b9e\u73b0\u95ed\u73af\u7ba1\u7406<\/strong>\uff08PDCA\u5faa\u73af\uff09\uff1a\n<ul>\n<li>\u6539\u8fdb\u9879\u5fc5\u987b\u6709\u8d1f\u8d23\u4eba\u548c\u622a\u6b62\u65f6\u95f4\uff0c\u5b8c\u6210\u540e\u9700\u9a8c\u8bc1\uff0c\u624d\u7b97\u590d\u76d8\u5b8c\u6210\u3002<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>\u964d\u4f4e\u95ee\u9898<\/strong>\uff1a\u5c06\u6bcf\u6b21\u6545\u969c\u8f6c\u5316\u4e3a\u5b9d\u8d35\u7684\u7ecf\u9a8c\u8d44\u4ea7\uff0c\u907f\u514d\u91cd\u590d\u8e29\u5751\uff0c\u6301\u7eed\u63d0\u5347\u7cfb\u7edf\u97e7\u6027\u3002<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_%E5%BA%94%E6%80%A5%E5%93%8D%E5%BA%94%EF%BC%9A%E5%BB%BA%E7%AB%8B%E2%80%9C%E4%BD%9C%E6%88%98%E6%8C%87%E6%8C%A5%E5%AE%A4%E2%80%9D\"><\/span>3.&nbsp;<strong>\u5e94\u6025\u54cd\u5e94\uff1a\u5efa\u7acb\u201c\u4f5c\u6218\u6307\u6325\u5ba4\u201d<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li><strong>\u600e\u4e48\u505a<\/strong>\uff1a\n<ul>\n<li><strong>\u5efa\u7acb\u5e94\u6025\u6307\u6325\u4f53\u7cfb<\/strong>\uff08\u54c8\u5570\uff09\uff1a\n<ul>\n<li>\u660e\u786e\u89d2\u8272\uff1aNOC\uff08\u53d1\u8d77\uff09\u3001\u6280\u672f\u8d1f\u8d23\u4eba\uff08\u5b9a\u4f4d\u4fee\u590d\uff09\u3001\u6c9f\u901a\u534f\u8c03\u4eba\uff08\u4fe1\u606f\u540c\u6b65\uff09\u3002<\/li>\n\n\n\n<li>\u5feb\u901f\u62c9\u7fa4\uff1a\u6545\u969c\u53d1\u751f\u540e\u7acb\u5373\u62c9\u8d77\u5305\u542b\u6240\u6709\u5e72\u7cfb\u4eba\u7684\u5e94\u6025\u7fa4\u3002<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>\u6807\u51c6\u5316\u5e94\u6025\u6d41\u7a0b<\/strong>\uff08SOP\uff09\uff1a\n<ul>\n<li>\u6309\u7167\u9884\u6848\u6267\u884c\uff0c\u6bcf\u4e00\u6b65\u64cd\u4f5c\u90fd\u8bb0\u5f55\u5728\u6848\u3002<\/li>\n\n\n\n<li>\u6267\u884c\u540e\u7acb\u5373\u89c2\u6d4b\u6548\u679c\uff0c\u786e\u8ba4\u662f\u5426\u751f\u6548\u3002<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>\u4fe1\u606f\u540c\u6b65\u81f3\u5173\u91cd\u8981<\/strong>\uff1a\n<ul>\n<li>\u53ca\u65f6\u544a\u77e5\u5ba2\u670d\u3001\u8fd0\u8425\u7b49\u90e8\u95e8\u6545\u969c\u60c5\u51b5\u548c\u9884\u8ba1\u6062\u590d\u65f6\u95f4\u3002<\/li>\n\n\n\n<li>\u63d0\u4f9b\u7edf\u4e00\u7684\u5bf9\u5916\u6c9f\u901a\u8bdd\u672f\uff0c\u907f\u514d\u4fe1\u606f\u4e0d\u4e00\u81f4\u5f15\u53d1\u8206\u60c5\u3002<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>\u964d\u4f4e\u95ee\u9898<\/strong>\uff1a\u786e\u4fdd\u5728\u9ad8\u538b\u73af\u5883\u4e0b\uff0c\u56e2\u961f\u80fd\u6709\u5e8f\u3001\u9ad8\u6548\u5730\u534f\u4f5c\uff0c\u7f29\u77edMTTR\u3002<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4_%E9%A2%84%E6%A1%88%E4%B8%8E%E5%A4%8D%E7%9B%98%E7%9A%84%E5%8D%8F%E5%90%8C%EF%BC%9A%E5%BD%A2%E6%88%90%E2%80%9C%E6%AD%A3%E5%90%91%E5%BE%AA%E7%8E%AF%E2%80%9D\"><\/span>4.&nbsp;<strong>\u9884\u6848\u4e0e\u590d\u76d8\u7684\u534f\u540c\uff1a\u5f62\u6210\u201c\u6b63\u5411\u5faa\u73af\u201d<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li><strong>\u600e\u4e48\u505a<\/strong>\uff1a\n<ul>\n<li><strong>\u590d\u76d8\u9a71\u52a8\u9884\u6848\u66f4\u65b0<\/strong>\uff1a\u6bcf\u6b21\u590d\u76d8\u53d1\u73b0\u7684\u6539\u8fdb\u9879\uff0c\u5982\u201c\u9700\u8981\u589e\u52a0XX\u573a\u666f\u7684\u9884\u6848\u201d\uff0c\u5fc5\u987b\u843d\u5b9e\u5230\u9884\u6848\u6587\u6863\u4e2d\u3002<\/li>\n\n\n\n<li><strong>\u9884\u6848\u6267\u884c\u53cd\u54fa\u590d\u76d8<\/strong>\uff1a\u9884\u6848\u6267\u884c\u8fc7\u7a0b\u4e2d\u7684\u95ee\u9898\uff08\u5982\u6b65\u9aa4\u4e0d\u6e05\u6670\u3001\u6548\u679c\u4e0d\u4f73\uff09\uff0c\u6210\u4e3a\u4e0b\u6b21\u590d\u76d8\u7684\u8f93\u5165\u3002<\/li>\n\n\n\n<li><strong>\u5c06\u590d\u76d8\u6587\u6863\u4f5c\u4e3a\u77e5\u8bc6\u5e93<\/strong>\uff1a\u65b0\u4eba\u5165\u804c\u9700\u5b66\u4e60\u5386\u53f2\u590d\u76d8\u6587\u6863\uff0c\u5438\u6536\u524d\u4eba\u7ecf\u9a8c\u3002<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>\u964d\u4f4e\u95ee\u9898<\/strong>\uff1a\u5f62\u6210\u201c<strong>\u9884\u6848\u6307\u5bfc\u5e94\u6025 -&gt; \u5e94\u6025\u66b4\u9732\u95ee\u9898 -&gt; \u590d\u76d8\u5206\u6790\u6839\u56e0 -&gt; \u6539\u8fdb\u9884\u6848\u548c\u7cfb\u7edf<\/strong>\u201d\u7684\u6b63\u5411\u5faa\u73af\u3002<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E6%80%BB%E7%BB%93%EF%BC%9A%E6%95%85%E9%9A%9C%E7%AE%A1%E7%90%86%E4%B8%8E%E5%BA%94%E6%80%A5%E7%9A%84%E2%80%9C%E4%B8%89%E5%A4%A7%E6%94%AF%E6%9F%B1%E2%80%9D%E4%B8%8E%E2%80%9C%E8%A1%8C%E5%8A%A8%E6%8C%87%E5%8D%97%E2%80%9D\"><\/span>\u603b\u7ed3\uff1a\u6545\u969c\u7ba1\u7406\u4e0e\u5e94\u6025\u7684\u201c\u4e09\u5927\u652f\u67f1\u201d\u4e0e\u201c\u884c\u52a8\u6307\u5357\u201d<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th>\u6838\u5fc3\u73af\u8282<\/th><th>\u6838\u5fc3\u76ee\u6807<\/th><th>\u5173\u952e\u5b9e\u8df5\u65b9\u6cd5<\/th><\/tr><\/thead><tbody><tr><td><strong>\u5e94\u6025\u9884\u6848<\/strong><\/td><td>\u5feb\u901f\u6b62\u8840\uff0c\u6700\u5c0f\u5316\u5f71\u54cd<\/td><td>5\u8981\u7d20\u6807\u51c6\u5316\u3001\u591a\u6765\u6e90\u3001\u5e38\u6001\u5316\u6f14\u7ec3\u3001\u5206\u7c7b\u7ba1\u7406\uff08\u524d\u7f6e\/\u5e94\u6025\/\u4e8b\u540e\uff09<\/td><\/tr><tr><td><strong>\u6545\u969c\u590d\u76d8<\/strong><\/td><td>\u6839\u9664\u9690\u60a3\uff0c\u6301\u7eed\u6539\u8fdb<\/td><td>No-Blame\u6587\u5316\u3001\u7ed3\u6784\u5316\u6d41\u7a0b\uff08\u65f6\u95f4\u7ebf+\u6839\u56e0\uff09\u3001\u56de\u7b54\u5173\u952e\u95ee\u9898\u3001\u6539\u8fdb\u9879\u95ed\u73af<\/td><\/tr><tr><td><strong>\u5e94\u6025\u54cd\u5e94<\/strong><\/td><td>\u6709\u5e8f\u534f\u4f5c\uff0c\u9ad8\u6548\u6267\u884c<\/td><td>\u6307\u6325\u4f53\u7cfb\u3001SOP\u6d41\u7a0b\u3001\u4fe1\u606f\u540c\u6b65\u3001\u5584\u540e\u8865\u507f<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p><strong>\u884c\u52a8\u6307\u5357<\/strong>\uff1a<\/p>\n\n\n\n<ol>\n<li><strong>\u8bca\u65ad<\/strong>\uff1a\u5ba1\u89c6\u73b0\u6709\u9884\u6848\u662f\u5426\u7ecf\u8fc7\u6f14\u7ec3\uff1f\u590d\u76d8\u662f\u5426\u6d41\u4e8e\u5f62\u5f0f\uff1fMTTR\u662f\u5426\u8fbe\u6807\uff1f<\/li>\n\n\n\n<li><strong>\u89c4\u5212<\/strong>\uff1a\u5236\u5b9a\u9884\u6848\u68b3\u7406\u548c\u6f14\u7ec3\u8ba1\u5212\uff1b\u5efa\u7acb\u590d\u76d8\u6a21\u677f\u548c\u6587\u5316\u89c4\u8303\u3002<\/li>\n\n\n\n<li><strong>\u5efa\u8bbe<\/strong>\uff1a\u7f16\u5199\u6216\u5b8c\u5584\u6838\u5fc3\u9884\u6848\uff1b\u7ec4\u7ec7\u9996\u6b21\u201c\u65e0\u8d23\u201d\u590d\u76d8\u4f1a\u8bae\u3002<\/li>\n\n\n\n<li><strong>\u6267\u884c<\/strong>\uff1a\u6309\u8ba1\u5212\u8fdb\u884c\u6f14\u7ec3\u548c\u590d\u76d8\uff1b\u63a8\u5e7f\u5e94\u6025\u6307\u6325\u6d41\u7a0b\u3002<\/li>\n\n\n\n<li><strong>\u5ea6\u91cf\u4e0e\u95ed\u73af<\/strong>\uff1a\u8ddf\u8e2a\u9884\u6848\u6f14\u7ec3\u6210\u529f\u7387\u3001\u6539\u8fdb\u9879\u5b8c\u6210\u7387\u3001MTTR\u53d8\u5316\u8d8b\u52bf\u3002<\/li>\n<\/ol>\n\n\n\n<p>\u6700\u7ec8\uff0c\u4e00\u4e2a\u5353\u8d8a\u7684\u6545\u969c\u7ba1\u7406\u4e0e\u5e94\u6025\u4f53\u7cfb\uff0c\u5e94\u50cf\u4e00\u4e2a\u201c<strong>\u667a\u80fd\u514d\u75ab\u7cfb\u7edf<\/strong>\u201d\u2014\u2014<strong>\u80fd\u5feb\u901f\u8bc6\u522b\u5e76\u6e05\u9664\u201c\u75c5\u539f\u4f53\u201d\uff08\u6545\u969c\uff09\uff0c\u80fd\u4ece\u6bcf\u6b21\u201c\u611f\u67d3\u201d\u4e2d\u5b66\u4e60\u5e76\u4ea7\u751f\u201c\u6297\u4f53\u201d\uff08\u6539\u8fdb\u63aa\u65bd\uff09\uff0c\u4ece\u800c\u8ba9\u7cfb\u7edf\u53d8\u5f97\u8d8a\u6765\u8d8a\u5f3a\u5065<\/strong>\u3002\u901a\u8fc7\u7cfb\u7edf\u6027\u7684\u5efa\u8bbe\u548c\u6587\u5316\u7684\u5851\u9020\uff0c\u53ef\u4ee5\u5c06\u201c\u6551\u706b\u201d\u53d8\u4e3a\u201c\u9632\u706b\u201d\uff0c\u771f\u6b63\u5b9e\u73b0\u4e1a\u52a1\u7684\u957f\u671f\u7a33\u5b9a\u8fd0\u884c\u3002<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u4e1a\u52a1\u7cfb\u7edf\u6545\u969c\u7387\u5c45\u9ad8\u4e0d\u4e0b\uff1a\u6709\u54ea\u4e9b\u975e\u5e38\u6709\u6548\u7684\u6cbb\u7406\u5927\u62db\uff1f\u7f8e\u56feSRE:\u4e00\u6b21\u7ebf\u4e0a\u5927\u4e8b\u6545\uff0c\u6211\u609f\u51fa\u4e86\u6545\u969c\u6cbb\u7406\u76843\u6b65&hellip; <a href=\"http:\/\/viplao.com\/index.php\/2025\/09\/14\/%e7%a8%b3%e5%ae%9a%e6%80%a7%e5%bb%ba%e8%ae%be%e4%bd%93%e7%b3%bb-%e6%95%85%e9%9a%9c%e5%a4%84%e7%90%86%e6%a1%88%e4%be%8b%e5%ad%a6%e4%b9%a0\/\" class=\"more-link read-more\" rel=\"bookmark\">\u7ee7\u7eed\u9605\u8bfb <span class=\"screen-reader-text\">\u7a33\u5b9a\u6027\u5efa\u8bbe\u4f53\u7cfb \u2013 \u6545\u969c\u5e94\u6025\u6848\u4f8b\u5b66\u4e60<\/span><i class=\"fa 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