{"id":3789,"date":"2025-07-27T17:52:40","date_gmt":"2025-07-27T09:52:40","guid":{"rendered":"http:\/\/viplao.com\/?p=3789"},"modified":"2025-09-16T21:08:27","modified_gmt":"2025-09-16T13:08:27","slug":"itilfoundationv4%e4%b8%ad%e6%96%87%e7%89%88pdf%e8%b5%84%e6%ba%90%e6%9f%a5%e9%98%85","status":"publish","type":"post","link":"http:\/\/viplao.com\/index.php\/2025\/07\/27\/itilfoundationv4%e4%b8%ad%e6%96%87%e7%89%88pdf%e8%b5%84%e6%ba%90%e6%9f%a5%e9%98%85\/","title":{"rendered":"ITIL V4\u4e2d\u6587\u7248PDF\u8d44\u6e90\u67e5\u9605"},"content":{"rendered":"\n<p>\u5173\u4e8e ITIL \u7684\u6545\u4e8b<\/p>\n\n\n\n<p>\u672c\u51fa\u7248\u7269\u4e2d\u63d0\u4f9b\u7684\u6307\u5357\u53ef\u4ee5\u91c7\u7528\u5e76\u9002\u7528\u4e8e\u6240\u6709\u7c7b\u578b\u7684\u7ec4\u7ec7\u548c\u670d\u52a1\u3002\u4e3a\u4e86\u5c55\u793a ITIL \u7684\u6982\u5ff5\u5982<\/p>\n\n\n\n<p>\u4f55\u5b9e\u9645\u5e94\u7528\u4e8e\u7ec4\u7ec7\u7684\u6d3b\u52a8\uff0cITIL Foundation \u5728 ITIL \u4e4b\u65c5\u4e2d\u8ffd\u968f\u865a\u6784\u516c\u53f8\u7684\u5229\u7528\u3002<\/p>\n\n\n\n<p>\u8fd9\u5bb6\u540d\u4e3a Axle Car Hire \u7684\u516c\u53f8\u6b63\u5728\u8fdb\u884c\u8f6c\u578b\uff0c\u4ee5\u5b9e\u73b0\u670d\u52a1\u73b0\u4ee3\u5316\uff0c\u63d0\u9ad8\u5ba2\u6237\u6ee1\u610f\u5ea6\u548c\u4fdd\u7559\u6c34<\/p>\n\n\n\n<p>\u5e73\uff0c\u5e76\u6b63\u5728\u4f7f\u7528 ITIL \u6765\u5b9e\u73b0\u8fd9\u4e00\u76ee\u6807\u3002\u5728\u6587\u672c\u7684\u6bcf\u4e00\u7ae0\u4e2d\uff0cAxle \u7684\u5458\u5de5\u5c06\u63cf\u8ff0\u516c\u53f8\u5982\u4f55\u6539<\/p>\n\n\n\n<p>\u8fdb\u5176\u670d\u52a1\uff0c\u5e76\u89e3\u91ca\u4ed6\u4eec\u5982\u4f55\u4f7f\u7528 ITIL \u6700\u4f73\u5b9e\u8df5\u6765\u5b9e\u73b0\u8fd9\u4e00\u76ee\u6807\u3002<\/p>\n\n\n\n<p>\u6545\u4e8b\u80cc\u666f<\/p>\n\n\n\n<p>Axle Car Hire \u662f\u4e00\u5bb6\u5168\u7403\u6027\u516c\u53f8\uff0c\u603b\u90e8\u8bbe\u5728\u897f\u96c5\u56fe\u3002 Axle \u6210\u7acb\u4e8e 10 \u5e74\u524d\uff0c\u76ee\u524d\u5728\u6b27\u6d32\uff0c\u7f8e<\/p>\n\n\n\n<p>\u56fd\u548c\u4e9a\u592a\u5730\u533a\u62e5\u6709\u7ea6 400 \u540d\u5458\u5de5\u3002<\/p>\n\n\n\n<p>\u6700\u521d\uff0c\u8be5\u516c\u53f8\u7ecf\u5386\u4e86\u5f3a\u52b2\u7684\u589e\u957f\u548c\u6301\u7eed\u7684\u9ad8\u5ba2\u6237\u6ee1\u610f\u5ea6\u8bc4\u7ea7\u3002\u5728\u524d\u516d\u5e74\uff0c\u91cd\u590d\u4e1a\u52a1\u5360\u6240\u6709\u9884<\/p>\n\n\n\n<p>\u8ba2\u7684\u7ea6 30\uff05\u3002\u80a1\u4e1c\u53ef\u4ee5\u671f\u5f85\u7f8e\u597d\u7684\u5b63\u5ea6\u80a1\u606f\u3002\u7136\u800c\uff0c\u5728\u8fc7\u53bb\u7684\u56db\u5e74\u4e2d\uff0c\u8be5\u516c\u53f8\u7ecf\u5386\u4e86\u4e00\u6b21\u4f4e<\/p>\n\n\n\n<p>\u8ff7\u3002\u5ba2\u6237\u6ee1\u610f\u5ea6\u8bc4\u5206\u6301\u7eed\u4e0b\u964d\uff0c\u91cd\u590d\u9884\u8ba2\u5f88\u5c11\u89c1\u3002\u7ade\u4e89\u5bf9\u624b\u4e3a\u4f20\u7edf\u7684\u6c7d\u8f66\u79df\u8d41\u63d0\u4f9b\u65b0\u7684\u548c\u521b<\/p>\n\n\n\n<p>\u65b0\u7684\u9009\u62e9\u3002\u6c7d\u8f66\u5171\u7528\uff0c\u4e58\u8f66\u5171\u4eab\u548c\u65e0\u4eba\u9a7e\u9a76\u6c7d\u8f66\u662f\u5f88\u5927\u7684\u5438\u5f15\u529b\u3002\u5ba2\u6237\u4e5f\u671f\u671b\u5c06\u5728\u7ebf\u548c\u5e94\u7528<\/p>\n\n\n\n<p>\u7a0b\u5e8f\u754c\u9762\u4f5c\u4e3a\u516c\u53f8\u670d\u52a1\u7684\u6807\u51c6\u3002<\/p>\n\n\n\n<p>\u5728\u8fd9\u4e2a\u4e0d\u65ad\u53d1\u5c55\u7684\u5e02\u573a\u4e2d\uff0cAxle Car Hire \u9762\u4e34\u7740\u4e0d\u786e\u5b9a\u7684\u672a\u6765\u3002\u8463\u4e8b\u4f1a\u70ed\u8877\u4e8e\u63d0\u9ad8\u5ba2\u6237\u6ee1\u610f<\/p>\n\n\n\n<p>\u5ea6\u3002\u4ed6\u4eec\u5e0c\u671b\u5438\u5f15\u548c\u7559\u4f4f\u5ba2\u6237\uff0c\u5e76\u63d0\u9ad8\u516c\u53f8\u7684\u5229\u6da6\u3002\u4ed6\u4eec\u4efb\u547d\u4e86\u4e00\u4f4d\u65b0\u7684 CIO\uff0c\u4ea8\u5229\u3002 Henri<\/p>\n\n\n\n<p>\u56e0\u5176\u5728\u6570\u5b57\u5316\u670d\u52a1\u65b9\u9762\u7684\u7ecf\u9a8c\u4ee5\u53ca\u4ed6\u5728\u6210\u529f\u7684\u5927\u89c4\u6a21 IT \u8f6c\u578b\u65b9\u9762\u7684\u6210\u529f\u7ecf\u9a8c\u800c\u88ab\u9009\u4e2d\u3002\u4ed6<\/p>\n\n\n\n<p>\u4e86\u89e3\u6570\u5b57\u670d\u52a1\u4ea7\u54c1\u7684\u5f71\u54cd\uff0c\u4e0d\u4ec5\u662f\u56e0\u4e3a\u5ba2\u6237\u6ee1\u610f\u5ea6\uff0c\u8fd8\u6709\u5458\u5de5\u4fdd\u7559\u7387\u3002<\/p>\n\n\n\n<p>Henri \u5728 ITIL \u548c ITSM \u65b9\u9762\u7684\u5f3a\u5927\u80cc\u666f\u610f\u5473\u7740\u4ed6\u91cd\u89c6 ITIL \u8ba4\u8bc1\uff0c\u4ed6\u7684\u62db\u8058\u653f\u7b56\u53cd\u6620\u4e86\u8fd9\u4e00<\/p>\n\n\n\n<p>\u70b9\u3002\u4ed6\u66fe\u4e0e Design Thinking\uff0cDevOps \u548c Agile \u65b9\u6cd5\u5b66\u5408\u4f5c\uff0c\u4ed6\u8ba4\u4e3a\u53ef\u6301\u7eed\u53d1\u5c55\u7684\u4e1a\u52a1\u9700\u8981\u91c7<\/p>\n\n\n\n<p>\u7528\u6df7\u5408\u65b9\u6cd5\u6765\u5b9e\u73b0 ITSM\u3002<\/p>\n\n\n\n<p>Henri \u70ed\u8877\u4e8e\u4e86\u89e3\u4ed6\u7684\u56e2\u961f\u5982\u4f55\u91cd\u65b0\u5b9a\u4e49\u6c7d\u8f66\u79df\u8d41\u4f53\u9a8c\uff0c\u5e76\u786e\u4fdd Axle Car Hire \u6210\u4e3a\u65b0\u8001\u5ba2\u6237<\/p>\n\n\n\n<p>\u7684\u9996\u9009\u3002<\/p>\n\n\n\n<p>\u4ee5\u4e0b\u662f Axle Car Hire \u7684\u56db\u540d\u4e3b\u8981\u5458\u5de5\uff1a<\/p>\n\n\n\n<p>Henri \u662f Axle Car Hire \u7684\u65b0 CIO\u3002\u4ed6\u662f\u4e00\u4f4d\u6210\u529f\u7684\u5546\u4e1a\u4e3b\u7ba1\uff0c\u51c6\u5907\u52a8\u6447\u4e00\u5207\u3002\u4ed6\u76f8\u4fe1 ITSM \u7684<\/p>\n\n\n\n<p>\u7efc\u5408\u65b9\u6cd5\u3002<\/p>\n\n\n\n<p>Su \u662f Axle Car Hire \u65c5\u884c\u7ecf\u9a8c\u7684\u4ea7\u54c1\u7ecf\u7406\uff0c\u8fc7\u53bb\u4e94\u5e74\u66fe\u5728 Axle \u5de5\u4f5c\u8fc7<\/p>\n\n\n\n<p>\u5e74\u4efd\u3002\u82cf\u806a\u660e\uff0c\u7ec6\u81f4\uff0c\u5bf9\u73af\u5883\u5145\u6ee1\u70ed\u60c5\u3002<\/p>\n\n\n\n<p>Radhika \u662f Axle Car \u96c7\u7528 IT \u4e1a\u52a1\u5206\u6790\u5e08\uff0c\u5979\u7684\u5de5\u4f5c\u662f\u4e86\u89e3 Axle Car Hire \u5458\u5de5\u548c\u5ba2\u6237\u7684\u7528\u6237\u9700<\/p>\n\n\n\n<p>\u6c42\u3002\u5979\u5f88\u597d\u5947\uff0c\u7cbe\u529b\u5145\u6c9b\uff0c\u52aa\u529b\u4e0e\u6240\u6709\u5185\u5916\u5ba2\u6237\u5efa\u7acb\u79ef\u6781\u7684\u5173\u7cfb\u3002 Radhika \u4e3b\u8981\u4ece\u4e8b\u53d1\u73b0\u548c<\/p>\n\n\n\n<p>\u89c4\u5212\u6d3b\u52a8\uff0c\u800c\u4e0d\u662f IT \u8fd0\u8425\u3002\u5979\u63d0\u51fa\u4e86\u8bb8\u591a\u95ee\u9898\uff0c\u975e\u5e38\u5584\u4e8e\u53d1\u73b0\u6a21\u5f0f\u548c\u8d8b\u52bf\u3002<\/p>\n\n\n\n<p>Marco \u662f Axle Car Hire IT \u4ea4\u4ed8\u7ecf\u7406\u3002\u4ed6\u662f\u6d41\u7a0b\u9a71\u52a8\u7684\uff0c\u5e76\u4e0d\u65ad\u5f15\u7528 ITIL \u6846\u67b6\u6765\u5e2e\u52a9\u4ed6\u7ba1\u7406<\/p>\n\n\n\n<p>\u79ef\u6781\u7684\u670d\u52a1\u5173\u7cfb\u3002\u7136\u800c\uff0cMarco \u51e0\u4e4e\u6ca1\u6709\u91c7\u7528\u6df7\u5408\u6216\u534f\u4f5c\u7684\u670d\u52a1\u7ba1\u7406\u65b9\u6cd5\u3002<\/p>\n\n\n\n<p><\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_71 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">\u6587\u7ae0\u76ee\u5f55<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"http:\/\/viplao.com\/index.php\/2025\/07\/27\/itilfoundationv4%e4%b8%ad%e6%96%87%e7%89%88pdf%e8%b5%84%e6%ba%90%e6%9f%a5%e9%98%85\/#1_%E8%83%8C%E6%99%AF%E8%AE%BE%E5%AE%9A%EF%BC%9AAxle_Car_Hire%E7%9A%84%E8%BD%AC%E5%9E%8B%E6%8C%91%E6%88%98\" title=\"1. \u80cc\u666f\u8bbe\u5b9a\uff1aAxle Car Hire\u7684\u8f6c\u578b\u6311\u6218\">1. \u80cc\u666f\u8bbe\u5b9a\uff1aAxle Car Hire\u7684\u8f6c\u578b\u6311\u6218<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"http:\/\/viplao.com\/index.php\/2025\/07\/27\/itilfoundationv4%e4%b8%ad%e6%96%87%e7%89%88pdf%e8%b5%84%e6%ba%90%e6%9f%a5%e9%98%85\/#2_%E5%85%B3%E9%94%AE%E4%BA%BA%E7%89%A9%E4%B8%8E%E8%A7%92%E8%89%B2%E5%AE%9A%E4%BD%8D\" title=\"2. \u5173\u952e\u4eba\u7269\u4e0e\u89d2\u8272\u5b9a\u4f4d\">2. \u5173\u952e\u4eba\u7269\u4e0e\u89d2\u8272\u5b9a\u4f4d<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"http:\/\/viplao.com\/index.php\/2025\/07\/27\/itilfoundationv4%e4%b8%ad%e6%96%87%e7%89%88pdf%e8%b5%84%e6%ba%90%e6%9f%a5%e9%98%85\/#%E4%BA%8C%E3%80%81ITIL_4%E6%A0%B8%E5%BF%83%E6%A1%86%E6%9E%B6%E6%8F%90%E7%82%BC\" title=\"\u4e8c\u3001ITIL 4\u6838\u5fc3\u6846\u67b6\u63d0\u70bc\">\u4e8c\u3001ITIL 4\u6838\u5fc3\u6846\u67b6\u63d0\u70bc<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"http:\/\/viplao.com\/index.php\/2025\/07\/27\/itilfoundationv4%e4%b8%ad%e6%96%87%e7%89%88pdf%e8%b5%84%e6%ba%90%e6%9f%a5%e9%98%85\/#1_ITIL_%E6%9C%8D%E5%8A%A1%E4%BB%B7%E5%80%BC%E7%B3%BB%E7%BB%9F%EF%BC%88SVS%EF%BC%89\" title=\"1. ITIL \u670d\u52a1\u4ef7\u503c\u7cfb\u7edf\uff08SVS\uff09\">1. ITIL \u670d\u52a1\u4ef7\u503c\u7cfb\u7edf\uff08SVS\uff09<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"http:\/\/viplao.com\/index.php\/2025\/07\/27\/itilfoundationv4%e4%b8%ad%e6%96%87%e7%89%88pdf%e8%b5%84%e6%ba%90%e6%9f%a5%e9%98%85\/#2_%E5%9B%9B%E7%BB%B4%E6%A8%A1%E5%9E%8B%EF%BC%88Four_Dimensions_Model%EF%BC%89\" title=\"2. \u56db\u7ef4\u6a21\u578b\uff08Four Dimensions Model\uff09\">2. \u56db\u7ef4\u6a21\u578b\uff08Four Dimensions Model\uff09<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"http:\/\/viplao.com\/index.php\/2025\/07\/27\/itilfoundationv4%e4%b8%ad%e6%96%87%e7%89%88pdf%e8%b5%84%e6%ba%90%e6%9f%a5%e9%98%85\/#%E4%B8%89%E3%80%81%E5%85%B3%E9%94%AE%E7%BB%8F%E9%AA%8C%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%90%AF%E7%A4%BA\" title=\"\u4e09\u3001\u5173\u952e\u7ecf\u9a8c\u4e0e\u5b9e\u8df5\u542f\u793a\">\u4e09\u3001\u5173\u952e\u7ecf\u9a8c\u4e0e\u5b9e\u8df5\u542f\u793a<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"http:\/\/viplao.com\/index.php\/2025\/07\/27\/itilfoundationv4%e4%b8%ad%e6%96%87%e7%89%88pdf%e8%b5%84%e6%ba%90%e6%9f%a5%e9%98%85\/#%E2%9C%85_1_ITIL_4%E6%98%AF%E2%80%9C%E6%88%98%E7%95%A5%E5%AE%9E%E8%B7%B5%E2%80%9D%E7%9A%84%E8%9E%8D%E5%90%88%E4%BD%93\" title=\"\u2705&nbsp;1. ITIL 4\u662f\u201c\u6218\u7565+\u5b9e\u8df5\u201d\u7684\u878d\u5408\u4f53\">\u2705&nbsp;1. ITIL 4\u662f\u201c\u6218\u7565+\u5b9e\u8df5\u201d\u7684\u878d\u5408\u4f53<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"http:\/\/viplao.com\/index.php\/2025\/07\/27\/itilfoundationv4%e4%b8%ad%e6%96%87%e7%89%88pdf%e8%b5%84%e6%ba%90%e6%9f%a5%e9%98%85\/#%E2%9C%85_2_%E6%8B%A5%E6%8A%B1%E6%B7%B7%E5%90%88%E6%96%B9%E6%B3%95%E8%AE%BA%EF%BC%88Hybrid_Approach%EF%BC%89\" title=\"\u2705&nbsp;2. \u62e5\u62b1\u6df7\u5408\u65b9\u6cd5\u8bba\uff08Hybrid Approach\uff09\">\u2705&nbsp;2. \u62e5\u62b1\u6df7\u5408\u65b9\u6cd5\u8bba\uff08Hybrid Approach\uff09<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"http:\/\/viplao.com\/index.php\/2025\/07\/27\/itilfoundationv4%e4%b8%ad%e6%96%87%e7%89%88pdf%e8%b5%84%e6%ba%90%e6%9f%a5%e9%98%85\/#%E2%9C%85_3_%E5%AE%A2%E6%88%B7%E4%BB%B7%E5%80%BC%E6%98%AF%E6%A0%B8%E5%BF%83%E9%A9%B1%E5%8A%A8%E5%8A%9B\" title=\"\u2705&nbsp;3. \u5ba2\u6237\u4ef7\u503c\u662f\u6838\u5fc3\u9a71\u52a8\u529b\">\u2705&nbsp;3. \u5ba2\u6237\u4ef7\u503c\u662f\u6838\u5fc3\u9a71\u52a8\u529b<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"http:\/\/viplao.com\/index.php\/2025\/07\/27\/itilfoundationv4%e4%b8%ad%e6%96%87%e7%89%88pdf%e8%b5%84%e6%ba%90%e6%9f%a5%e9%98%85\/#%E2%9C%85_4_%E5%8F%98%E9%9D%A9%E9%9C%80%E8%A6%81%E6%96%87%E5%8C%96%E4%B8%8E%E4%BA%BA%E6%89%8D%E6%94%AF%E6%92%91\" title=\"\u2705&nbsp;4. \u53d8\u9769\u9700\u8981\u6587\u5316\u4e0e\u4eba\u624d\u652f\u6491\">\u2705&nbsp;4. \u53d8\u9769\u9700\u8981\u6587\u5316\u4e0e\u4eba\u624d\u652f\u6491<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"http:\/\/viplao.com\/index.php\/2025\/07\/27\/itilfoundationv4%e4%b8%ad%e6%96%87%e7%89%88pdf%e8%b5%84%e6%ba%90%e6%9f%a5%e9%98%85\/#%E2%9C%85_5_%E6%8C%81%E7%BB%AD%E6%94%B9%E8%BF%9B%E6%98%AF%E5%B8%B8%E6%80%81\" title=\"\u2705&nbsp;5. \u6301\u7eed\u6539\u8fdb\u662f\u5e38\u6001\">\u2705&nbsp;5. \u6301\u7eed\u6539\u8fdb\u662f\u5e38\u6001<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"http:\/\/viplao.com\/index.php\/2025\/07\/27\/itilfoundationv4%e4%b8%ad%e6%96%87%e7%89%88pdf%e8%b5%84%e6%ba%90%e6%9f%a5%e9%98%85\/#%E2%9C%85_6_%E6%95%85%E4%BA%8B%E5%8C%96%E5%AD%A6%E4%B9%A0%E6%8F%90%E5%8D%87%E7%90%86%E8%A7%A3\" title=\"\u2705&nbsp;6. \u6545\u4e8b\u5316\u5b66\u4e60\u63d0\u5347\u7406\u89e3\">\u2705&nbsp;6. \u6545\u4e8b\u5316\u5b66\u4e60\u63d0\u5347\u7406\u89e3<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"http:\/\/viplao.com\/index.php\/2025\/07\/27\/itilfoundationv4%e4%b8%ad%e6%96%87%e7%89%88pdf%e8%b5%84%e6%ba%90%e6%9f%a5%e9%98%85\/#%E5%9B%9B%E3%80%81%E5%AF%B9%E4%B8%AA%E4%BA%BA%E4%B8%8E%E7%BB%84%E7%BB%87%E7%9A%84%E8%A1%8C%E5%8A%A8%E5%BB%BA%E8%AE%AE\" title=\"\u56db\u3001\u5bf9\u4e2a\u4eba\u4e0e\u7ec4\u7ec7\u7684\u884c\u52a8\u5efa\u8bae\">\u56db\u3001\u5bf9\u4e2a\u4eba\u4e0e\u7ec4\u7ec7\u7684\u884c\u52a8\u5efa\u8bae<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"http:\/\/viplao.com\/index.php\/2025\/07\/27\/itilfoundationv4%e4%b8%ad%e6%96%87%e7%89%88pdf%e8%b5%84%e6%ba%90%e6%9f%a5%e9%98%85\/#%E6%A0%B8%E5%BF%83%E5%AD%A6%E4%B9%A0%E7%BB%8F%E9%AA%8C%E6%8F%90%E7%82%BC%EF%BC%9A%E6%8E%8C%E6%8F%A1ITIL_4%E7%9A%84%E2%80%9C%E4%B8%89%E9%87%8D%E5%A2%83%E7%95%8C%E2%80%9D\" title=\"\u6838\u5fc3\u5b66\u4e60\u7ecf\u9a8c\u63d0\u70bc\uff1a\u638c\u63e1ITIL 4\u7684\u201c\u4e09\u91cd\u5883\u754c\u201d\">\u6838\u5fc3\u5b66\u4e60\u7ecf\u9a8c\u63d0\u70bc\uff1a\u638c\u63e1ITIL 4\u7684\u201c\u4e09\u91cd\u5883\u754c\u201d<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"http:\/\/viplao.com\/index.php\/2025\/07\/27\/itilfoundationv4%e4%b8%ad%e6%96%87%e7%89%88pdf%e8%b5%84%e6%ba%90%e6%9f%a5%e9%98%85\/#%F0%9F%8C%B1_%E7%AC%AC%E4%B8%80%E9%87%8D%EF%BC%9A%E7%90%86%E8%A7%A3%E6%A1%86%E6%9E%B6%E2%80%94%E2%80%94%E6%9E%84%E5%BB%BA%E7%B3%BB%E7%BB%9F%E6%80%A7%E6%80%9D%E7%BB%B4\" title=\"\ud83c\udf31 \u7b2c\u4e00\u91cd\uff1a\u7406\u89e3\u6846\u67b6\u2014\u2014\u6784\u5efa\u7cfb\u7edf\u6027\u601d\u7ef4\">\ud83c\udf31 \u7b2c\u4e00\u91cd\uff1a\u7406\u89e3\u6846\u67b6\u2014\u2014\u6784\u5efa\u7cfb\u7edf\u6027\u601d\u7ef4<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"http:\/\/viplao.com\/index.php\/2025\/07\/27\/itilfoundationv4%e4%b8%ad%e6%96%87%e7%89%88pdf%e8%b5%84%e6%ba%90%e6%9f%a5%e9%98%85\/#%E2%9C%85_%E5%85%B3%E9%94%AE%E6%A1%86%E6%9E%B6%E6%8E%8C%E6%8F%A1%EF%BC%9A\" title=\"\u2705 \u5173\u952e\u6846\u67b6\u638c\u63e1\uff1a\">\u2705 \u5173\u952e\u6846\u67b6\u638c\u63e1\uff1a<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"http:\/\/viplao.com\/index.php\/2025\/07\/27\/itilfoundationv4%e4%b8%ad%e6%96%87%e7%89%88pdf%e8%b5%84%e6%ba%90%e6%9f%a5%e9%98%85\/#%F0%9F%8C%BF_%E7%AC%AC%E4%BA%8C%E9%87%8D%EF%BC%9A%E7%90%86%E8%A7%A3%E5%AE%9E%E8%B7%B5%E2%80%94%E2%80%94%E4%BB%8E%E7%90%86%E8%AE%BA%E5%88%B0%E8%90%BD%E5%9C%B0\" title=\"\ud83c\udf3f \u7b2c\u4e8c\u91cd\uff1a\u7406\u89e3\u5b9e\u8df5\u2014\u2014\u4ece\u7406\u8bba\u5230\u843d\u5730\">\ud83c\udf3f \u7b2c\u4e8c\u91cd\uff1a\u7406\u89e3\u5b9e\u8df5\u2014\u2014\u4ece\u7406\u8bba\u5230\u843d\u5730<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"http:\/\/viplao.com\/index.php\/2025\/07\/27\/itilfoundationv4%e4%b8%ad%e6%96%87%e7%89%88pdf%e8%b5%84%e6%ba%90%e6%9f%a5%e9%98%85\/#%E2%9C%85_%E4%B8%89%E5%A4%A7%E9%AB%98%E9%A2%91%E5%AE%9E%E8%B7%B5%E7%B2%BE%E8%A6%81%EF%BC%9A\" title=\"\u2705 \u4e09\u5927\u9ad8\u9891\u5b9e\u8df5\u7cbe\u8981\uff1a\">\u2705 \u4e09\u5927\u9ad8\u9891\u5b9e\u8df5\u7cbe\u8981\uff1a<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"http:\/\/viplao.com\/index.php\/2025\/07\/27\/itilfoundationv4%e4%b8%ad%e6%96%87%e7%89%88pdf%e8%b5%84%e6%ba%90%e6%9f%a5%e9%98%85\/#%F0%9F%8C%B3_%E7%AC%AC%E4%B8%89%E9%87%8D%EF%BC%9A%E7%90%86%E8%A7%A3%E6%96%87%E5%8C%96%E2%80%94%E2%80%94%E4%BB%8E%E6%89%A7%E8%A1%8C%E5%88%B0%E8%B5%8B%E8%83%BD\" title=\"\ud83c\udf33 \u7b2c\u4e09\u91cd\uff1a\u7406\u89e3\u6587\u5316\u2014\u2014\u4ece\u6267\u884c\u5230\u8d4b\u80fd\">\ud83c\udf33 \u7b2c\u4e09\u91cd\uff1a\u7406\u89e3\u6587\u5316\u2014\u2014\u4ece\u6267\u884c\u5230\u8d4b\u80fd<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"http:\/\/viplao.com\/index.php\/2025\/07\/27\/itilfoundationv4%e4%b8%ad%e6%96%87%e7%89%88pdf%e8%b5%84%e6%ba%90%e6%9f%a5%e9%98%85\/#%E2%9C%85_%E6%96%87%E5%8C%96%E8%BD%AC%E5%9E%8B%E4%B8%89%E8%A6%81%E7%B4%A0%EF%BC%9A\" title=\"\u2705 \u6587\u5316\u8f6c\u578b\u4e09\u8981\u7d20\uff1a\">\u2705 \u6587\u5316\u8f6c\u578b\u4e09\u8981\u7d20\uff1a<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"http:\/\/viplao.com\/index.php\/2025\/07\/27\/itilfoundationv4%e4%b8%ad%e6%96%87%e7%89%88pdf%e8%b5%84%e6%ba%90%e6%9f%a5%e9%98%85\/#%E4%BA%94%E3%80%81%E6%80%BB%E7%BB%93\" title=\"\u4e94\u3001\u603b\u7ed3\">\u4e94\u3001\u603b\u7ed3<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_%E8%83%8C%E6%99%AF%E8%AE%BE%E5%AE%9A%EF%BC%9AAxle_Car_Hire%E7%9A%84%E8%BD%AC%E5%9E%8B%E6%8C%91%E6%88%98\"><\/span><strong>1. \u80cc\u666f\u8bbe\u5b9a\uff1aAxle Car Hire\u7684\u8f6c\u578b\u6311\u6218<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li><strong>\u516c\u53f8\u73b0\u72b6<\/strong>\uff1a\u4e00\u5bb6\u6210\u7acb10\u5e74\u7684\u5168\u7403\u6c7d\u8f66\u79df\u8d41\u516c\u53f8\uff0c\u66fe\u6709\u9ad8\u589e\u957f\u548c\u5ba2\u6237\u6ee1\u610f\u5ea6\uff0c\u4f46\u8fd1\u56db\u5e74\u9677\u5165\u4f4e\u8ff7\uff0c\u5ba2\u6237\u6ee1\u610f\u5ea6\u4e0b\u964d\uff0c\u91cd\u590d\u9884\u8ba2\u51cf\u5c11\u3002<\/li>\n\n\n\n<li><strong>\u5e02\u573a\u538b\u529b<\/strong>\uff1a\u9762\u4e34\u6c7d\u8f66\u5171\u4eab\u3001\u7f51\u7ea6\u8f66\u3001\u65e0\u4eba\u9a7e\u9a76\u7b49\u65b0\u5174\u6a21\u5f0f\u7684\u7ade\u4e89\uff0c\u5ba2\u6237\u671f\u671b\u6570\u5b57\u5316\u670d\u52a1\uff08\u5982\u5728\u7ebf\/APP\u9884\u8ba2\uff09\u3002<\/li>\n\n\n\n<li><strong>\u6218\u7565\u4e3e\u63aa<\/strong>\uff1a\u8463\u4e8b\u4f1a\u4efb\u547d\u65b0CIO&nbsp;<strong>Henri<\/strong>\uff0c\u4e3b\u5bfc\u6570\u5b57\u5316\u8f6c\u578b\uff0c\u76ee\u6807\u662f\u63d0\u5347\u5ba2\u6237\u6ee1\u610f\u5ea6\u3001\u4fdd\u7559\u5ba2\u6237\u3001\u589e\u52a0\u5229\u6da6\u3002<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_%E5%85%B3%E9%94%AE%E4%BA%BA%E7%89%A9%E4%B8%8E%E8%A7%92%E8%89%B2%E5%AE%9A%E4%BD%8D\"><\/span><strong>2. \u5173\u952e\u4eba\u7269\u4e0e\u89d2\u8272\u5b9a\u4f4d<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th>\u4eba\u7269<\/th><th>\u89d2\u8272<\/th><th>\u7279\u70b9\u4e0e\u89c6\u89d2<\/th><\/tr><\/thead><tbody><tr><td><strong>Henri (CIO)<\/strong><\/td><td>\u9886\u5bfc\u8005<\/td><td>\u62e5\u6709ITIL\u3001DevOps\u3001\u654f\u6377\u7ecf\u9a8c\uff0c\u5021\u5bfc\u6df7\u5408\u65b9\u6cd5\uff0c\u91cd\u89c6ITSM\u6218\u7565\u4ef7\u503c\u3002<\/td><\/tr><tr><td><strong>Su (\u4ea7\u54c1\u7ecf\u7406)<\/strong><\/td><td>\u7528\u6237\u4f53\u9a8c\u8bbe\u8ba1\u8005<\/td><td>\u6ce8\u91cd\u5ba2\u6237\u4f53\u9a8c\uff0c\u73af\u4fdd\u610f\u8bc6\u5f3a\uff0c\u5173\u6ce8\u670d\u52a1\u521b\u65b0\u3002<\/td><\/tr><tr><td><strong>Radhika (\u4e1a\u52a1\u5206\u6790\u5e08)<\/strong><\/td><td>\u9700\u6c42\u6d1e\u5bdf\u8005<\/td><td>\u5584\u4e8e\u53d1\u73b0\u7528\u6237\u9700\u6c42\u4e0e\u8d8b\u52bf\uff0c\u63a8\u52a8\u53d1\u73b0\u4e0e\u89c4\u5212\u3002<\/td><\/tr><tr><td><strong>Marco (IT\u4ea4\u4ed8\u7ecf\u7406)<\/strong><\/td><td>\u6d41\u7a0b\u6267\u884c\u8005<\/td><td>\u5f3a\u6d41\u7a0b\u5bfc\u5411\uff0c\u4f9d\u8d56ITIL\u6846\u67b6\uff0c\u4f46\u7f3a\u4e4f\u7075\u6d3b\u6027\u4e0e\u534f\u4f5c\u610f\u8bc6\u3002<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p><strong>\u542f\u793a<\/strong>\uff1aITIL\u7684\u5b9e\u65bd\u9700\u8981\u8de8\u89d2\u8272\u534f\u4f5c\uff0c\u4ece\u6218\u7565\u5230\u6267\u884c\uff0c\u4ece\u6280\u672f\u5230\u7528\u6237\u4f53\u9a8c\uff0c\u5f62\u6210\u5408\u529b\u3002<\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E4%BA%8C%E3%80%81ITIL_4%E6%A0%B8%E5%BF%83%E6%A1%86%E6%9E%B6%E6%8F%90%E7%82%BC\"><\/span><strong>\u4e8c\u3001ITIL 4\u6838\u5fc3\u6846\u67b6\u63d0\u70bc<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_ITIL_%E6%9C%8D%E5%8A%A1%E4%BB%B7%E5%80%BC%E7%B3%BB%E7%BB%9F%EF%BC%88SVS%EF%BC%89\"><\/span><strong>1. ITIL \u670d\u52a1\u4ef7\u503c\u7cfb\u7edf\uff08SVS\uff09<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>ITIL 4\u7684\u6838\u5fc3\u662f<strong>\u670d\u52a1\u4ef7\u503c\u7cfb\u7edf\uff08Service Value System, SVS\uff09<\/strong>\uff0c\u5b83\u662f\u4e00\u4e2a\u6574\u5408\u6027\u7684\u6846\u67b6\uff0c\u5e2e\u52a9\u7ec4\u7ec7\u901a\u8fc7IT\u670d\u52a1\u521b\u9020\u4ef7\u503c\u3002<\/p>\n\n\n\n<p><strong>SVS\u4e94\u5927\u6838\u5fc3\u7ec4\u4ef6<\/strong>\uff1a<\/p>\n\n\n\n<ol>\n<li><strong>\u670d\u52a1\u4ef7\u503c\u94fe\uff08Service Value Chain\uff09<\/strong>\n<ul>\n<li>\u516d\u4e2a\u5173\u952e\u6d3b\u52a8\uff1a<strong>\u8ba1\u5212\u3001\u6539\u8fdb\u3001\u53c2\u4e0e\u3001\u8bbe\u8ba1\u4e0e\u8f6c\u6362\u3001\u83b7\u53d6\/\u6784\u5efa\u3001\u4ea4\u4ed8\u4e0e\u652f\u6301<\/strong>\u3002<\/li>\n\n\n\n<li>\u7075\u6d3b\u7ec4\u5408\u6210\u591a\u79cd\u201c\u4ef7\u503c\u6d41\u201d\uff0c\u9002\u5e94\u4e0d\u540c\u4e1a\u52a1\u573a\u666f\uff08\u5982DevOps\u3001\u4f20\u7edfIT\uff09\u3002<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>ITIL\u5b9e\u8df5\uff08Practices\uff09<\/strong>\n<ul>\n<li>\u5305\u542b34\u79cd\u5b9e\u8df5\uff08\u5982\u4e8b\u4ef6\u7ba1\u7406\u3001\u53d8\u66f4\u63a7\u5236\u3001\u670d\u52a1\u7ea7\u522b\u7ba1\u7406\u7b49\uff09\uff0c\u652f\u6301\u4ef7\u503c\u94fe\u6d3b\u52a8\u3002<\/li>\n\n\n\n<li>\u5b9e\u8df5\u53ef\u8de8\u804c\u80fd\u5e94\u7528\uff0c\u63d0\u5347\u670d\u52a1\u7ba1\u7406\u7684\u5168\u9762\u6027\u3002<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>\u6307\u5bfc\u539f\u5219\uff08Guiding Principles\uff09<\/strong>\n<ul>\n<li>\u5982\u201c\u805a\u7126\u4ef7\u503c\u201d\u3001\u201c\u4ece\u73b0\u72b6\u5f00\u59cb\u201d\u3001\u201c\u4fdd\u6301\u7b80\u5355\u5b9e\u7528\u201d\u7b49\uff0c\u6307\u5bfc\u7ec4\u7ec7\u51b3\u7b56\u4e0e\u884c\u4e3a\u3002<\/li>\n\n\n\n<li>\u662fITIL\u6587\u5316\u7684\u57fa\u77f3\uff0c\u8d2f\u7a7f\u6218\u7565\u4e0e\u65e5\u5e38\u8fd0\u8425\u3002<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>\u6cbb\u7406\uff08Governance\uff09<\/strong>\n<ul>\n<li>\u786e\u4fdd\u7ec4\u7ec7\u6d3b\u52a8\u4e0e\u6218\u7565\u65b9\u5411\u4e00\u81f4\uff0c\u7531\u9ad8\u5c42\u9a71\u52a8\uff0c\u4fdd\u969c\u8f6c\u578b\u4e0d\u504f\u79bb\u76ee\u6807\u3002<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>\u6301\u7eed\u6539\u8fdb\uff08Continual Improvement\uff09<\/strong>\n<ul>\n<li>\u8d2f\u7a7f\u59cb\u7ec8\uff0c\u901a\u8fc7PDCA\u5faa\u73af\uff08\u8ba1\u5212-\u6267\u884c-\u68c0\u67e5-\u884c\u52a8\uff09\u4e0d\u65ad\u4f18\u5316\u670d\u52a1\u3002<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_%E5%9B%9B%E7%BB%B4%E6%A8%A1%E5%9E%8B%EF%BC%88Four_Dimensions_Model%EF%BC%89\"><\/span><strong>2. \u56db\u7ef4\u6a21\u578b\uff08Four Dimensions Model\uff09<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>\u786e\u4fdd\u670d\u52a1\u7ba1\u7406\u7684<strong>\u6574\u4f53\u6027\u4e0e\u5e73\u8861\u6027<\/strong>\uff0c\u56db\u4e2a\u7ef4\u5ea6\u7f3a\u4e00\u4e0d\u53ef\uff1a<\/p>\n\n\n\n<ol>\n<li><strong>\u7ec4\u7ec7\u4e0e\u4eba\u5458<\/strong>\uff1a\u6587\u5316\u3001\u7ed3\u6784\u3001\u6280\u80fd\u3001\u89d2\u8272\u3002<\/li>\n\n\n\n<li><strong>\u4fe1\u606f\u4e0e\u6280\u672f<\/strong>\uff1a\u7cfb\u7edf\u3001\u5de5\u5177\u3001\u6570\u636e\u67b6\u6784\u3002<\/li>\n\n\n\n<li><strong>\u5408\u4f5c\u4f19\u4f34\u4e0e\u4f9b\u5e94\u5546<\/strong>\uff1a\u5916\u90e8\u534f\u4f5c\u751f\u6001\u3002<\/li>\n\n\n\n<li><strong>\u4ef7\u503c\u6d41\u4e0e\u6d41\u7a0b<\/strong>\uff1a\u7aef\u5230\u7aef\u7684\u670d\u52a1\u4ea4\u4ed8\u6d41\u7a0b\u3002<\/li>\n<\/ol>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p><strong>\u5173\u952e\u70b9<\/strong>\uff1a\u4efb\u4f55ITSM\u53d8\u9769\u90fd\u5fc5\u987b\u5728\u8fd9\u56db\u4e2a\u7ef4\u5ea6\u4e0a\u540c\u6b65\u63a8\u8fdb\uff0c\u907f\u514d\u201c\u6280\u672f\u5148\u884c\u3001\u4eba\u5458\u6ede\u540e\u201d\u6216\u201c\u6d41\u7a0b\u5b8c\u5584\u3001\u534f\u4f5c\u7f3a\u5931\u201d\u7684\u95ee\u9898\u3002<\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E4%B8%89%E3%80%81%E5%85%B3%E9%94%AE%E7%BB%8F%E9%AA%8C%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%90%AF%E7%A4%BA\"><\/span><strong>\u4e09\u3001\u5173\u952e\u7ecf\u9a8c\u4e0e\u5b9e\u8df5\u542f\u793a<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E2%9C%85_1_ITIL_4%E6%98%AF%E2%80%9C%E6%88%98%E7%95%A5%E5%AE%9E%E8%B7%B5%E2%80%9D%E7%9A%84%E8%9E%8D%E5%90%88%E4%BD%93\"><\/span>\u2705&nbsp;<strong>1. ITIL 4\u662f\u201c\u6218\u7565+\u5b9e\u8df5\u201d\u7684\u878d\u5408\u4f53<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>\u4e0d\u518d\u662f\u5355\u7eaf\u7684IT\u8fd0\u7ef4\u624b\u518c\uff0c\u800c\u662f<strong>\u7ec4\u7ec7\u6570\u5b57\u5316\u8f6c\u578b\u7684\u6218\u7565\u6846\u67b6<\/strong>\u3002<\/li>\n\n\n\n<li>\u5f3a\u8c03IT\u4e0e\u4e1a\u52a1\u7684\u6df1\u5ea6\u878d\u5408\uff0cIT\u90e8\u95e8\u5e94\u4ece\u201c\u6210\u672c\u4e2d\u5fc3\u201d\u8f6c\u53d8\u4e3a\u201c\u4ef7\u503c\u521b\u9020\u4e2d\u5fc3\u201d\u3002<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E2%9C%85_2_%E6%8B%A5%E6%8A%B1%E6%B7%B7%E5%90%88%E6%96%B9%E6%B3%95%E8%AE%BA%EF%BC%88Hybrid_Approach%EF%BC%89\"><\/span>\u2705&nbsp;<strong>2. \u62e5\u62b1\u6df7\u5408\u65b9\u6cd5\u8bba\uff08Hybrid Approach\uff09<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>Henri\u7684\u7ba1\u7406\u54f2\u5b66\uff1a<strong>ITIL + DevOps + \u654f\u6377 + \u8bbe\u8ba1\u601d\u7ef4<\/strong>\u3002<\/li>\n\n\n\n<li>\u73b0\u4ee3ITSM\u4e0d\u80fd\u50f5\u5316\u5957\u7528\u6d41\u7a0b\uff0c\u800c\u5e94\u6839\u636e\u573a\u666f\u7075\u6d3b\u7ec4\u5408\u65b9\u6cd5\u3002<\/li>\n\n\n\n<li>\u4f8b\u5982\uff1a\u5f00\u53d1\u56e2\u961f\u7528\u654f\u6377\uff0c\u8fd0\u7ef4\u7528ITIL\u6d41\u7a0b\uff0c\u901a\u8fc7DevOps\u6587\u5316\u6253\u901a\u534f\u4f5c\u3002<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E2%9C%85_3_%E5%AE%A2%E6%88%B7%E4%BB%B7%E5%80%BC%E6%98%AF%E6%A0%B8%E5%BF%83%E9%A9%B1%E5%8A%A8%E5%8A%9B\"><\/span>\u2705&nbsp;<strong>3. \u5ba2\u6237\u4ef7\u503c\u662f\u6838\u5fc3\u9a71\u52a8\u529b<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>Axle\u7684\u8f6c\u578b\u8d77\u70b9\u662f\u201c\u5ba2\u6237\u6ee1\u610f\u5ea6\u4e0b\u964d\u201d\u3002<\/li>\n\n\n\n<li>ITIL 4\u5f3a\u8c03\u201c<strong>\u805a\u7126\u4ef7\u503c<\/strong>\u201d\u539f\u5219\uff0c\u6240\u6709\u670d\u52a1\u8bbe\u8ba1\u5fc5\u987b\u56de\u7b54\uff1a\u201c\u8fd9\u4e3a\u5ba2\u6237\u5e26\u6765\u4ec0\u4e48\u4ef7\u503c\uff1f\u201d<\/li>\n\n\n\n<li>\u6280\u672f\u5347\u7ea7\uff08\u5982APP\u5f00\u53d1\uff09\u5fc5\u987b\u670d\u52a1\u4e8e\u7528\u6237\u4f53\u9a8c\u63d0\u5347\uff0c\u800c\u975e\u6280\u672f\u672c\u8eab\u3002<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E2%9C%85_4_%E5%8F%98%E9%9D%A9%E9%9C%80%E8%A6%81%E6%96%87%E5%8C%96%E4%B8%8E%E4%BA%BA%E6%89%8D%E6%94%AF%E6%92%91\"><\/span>\u2705&nbsp;<strong>4. \u53d8\u9769\u9700\u8981\u6587\u5316\u4e0e\u4eba\u624d\u652f\u6491<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>Marco\u4ee3\u8868\u201c\u4f20\u7edfIT\u201d\uff1a\u91cd\u6d41\u7a0b\u3001\u8f7b\u534f\u4f5c\u3002<\/li>\n\n\n\n<li>Henri\u4ee3\u8868\u201c\u73b0\u4ee3CIO\u201d\uff1a\u91cd\u4ef7\u503c\u3001\u91cd\u534f\u540c\u3002<\/li>\n\n\n\n<li><strong>\u542f\u793a<\/strong>\uff1aITIL\u6210\u529f\u5b9e\u65bd\u7684\u5173\u952e\u5728\u4e8e<strong>\u7ec4\u7ec7\u6587\u5316\u8f6c\u578b<\/strong>\uff0c\u800c\u975e\u5de5\u5177\u6216\u6d41\u7a0b\u5806\u780c\u3002<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E2%9C%85_5_%E6%8C%81%E7%BB%AD%E6%94%B9%E8%BF%9B%E6%98%AF%E5%B8%B8%E6%80%81\"><\/span>\u2705&nbsp;<strong>5. \u6301\u7eed\u6539\u8fdb\u662f\u5e38\u6001<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>ITIL SVS\u5185\u7f6e\u201c\u6301\u7eed\u6539\u8fdb\u201d\u673a\u5236\uff0c\u8981\u6c42\u7ec4\u7ec7\u5efa\u7acb\u53cd\u9988\u95ed\u73af\u3002<\/li>\n\n\n\n<li>\u901a\u8fc7\u76d1\u63a7\u5ba2\u6237\u53cd\u9988\u3001\u670d\u52a1\u7ee9\u6548\u3001\u5458\u5de5\u4f53\u9a8c\uff0c\u4e0d\u65ad\u4f18\u5316\u670d\u52a1\u3002<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E2%9C%85_6_%E6%95%85%E4%BA%8B%E5%8C%96%E5%AD%A6%E4%B9%A0%E6%8F%90%E5%8D%87%E7%90%86%E8%A7%A3\"><\/span>\u2705&nbsp;<strong>6. \u6545\u4e8b\u5316\u5b66\u4e60\u63d0\u5347\u7406\u89e3<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>\u6587\u7ae0\u901a\u8fc7Axle\u516c\u53f8\u7684\u6545\u4e8b\uff0c\u5c06\u62bd\u8c61\u6846\u67b6\u5177\u8c61\u5316\uff0c\u5e2e\u52a9\u8bfb\u8005\u7406\u89e3ITIL\u5982\u4f55\u5728\u771f\u5b9e\u573a\u666f\u4e2d\u5e94\u7528\u3002<\/li>\n\n\n\n<li><strong>\u5efa\u8bae\u5b66\u4e60\u8005<\/strong>\uff1a\u5c1d\u8bd5\u7528\u201c\u8bb2\u6545\u4e8b\u201d\u7684\u65b9\u5f0f\u590d\u8ff0ITIL\u6982\u5ff5\uff0c\u52a0\u6df1\u7406\u89e3\u3002<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E5%9B%9B%E3%80%81%E5%AF%B9%E4%B8%AA%E4%BA%BA%E4%B8%8E%E7%BB%84%E7%BB%87%E7%9A%84%E8%A1%8C%E5%8A%A8%E5%BB%BA%E8%AE%AE\"><\/span><strong>\u56db\u3001\u5bf9\u4e2a\u4eba\u4e0e\u7ec4\u7ec7\u7684\u884c\u52a8\u5efa\u8bae<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th>\u89d2\u8272<\/th><th>\u5efa\u8bae<\/th><\/tr><\/thead><tbody><tr><td><strong>IT\u7ba1\u7406\u8005\/CIO<\/strong><\/td><td>\u4ee5ITIL SVS\u4e3a\u84dd\u56fe\uff0c\u63a8\u52a8\u8de8\u90e8\u95e8\u534f\u4f5c\uff0c\u5efa\u7acb\u4ee5\u5ba2\u6237\u4e3a\u4e2d\u5fc3\u7684\u670d\u52a1\u6587\u5316\u3002<\/td><\/tr><tr><td><strong>ITSM\u4ece\u4e1a\u8005<\/strong><\/td><td>\u638c\u63e1ITIL\u5b9e\u8df5\uff0c\u540c\u65f6\u5b66\u4e60\u654f\u6377\u3001DevOps\uff0c\u6210\u4e3a\u201c\u590d\u5408\u578b\u201d\u4eba\u624d\u3002<\/td><\/tr><tr><td><strong>\u7ec4\u7ec7\u51b3\u7b56\u5c42<\/strong><\/td><td>\u5c06ITSM\u89c6\u4e3a\u6218\u7565\u6295\u8d44\uff0c\u800c\u975e\u6210\u672c\u652f\u51fa\uff0c\u652f\u6301\u957f\u671f\u8f6c\u578b\u3002<\/td><\/tr><tr><td><strong>\u5b66\u4e60\u8005<\/strong><\/td><td>\u7ed3\u5408\u6848\u4f8b\uff08\u5982Axle\uff09\u7406\u89e3ITIL\uff0c\u907f\u514d\u6b7b\u8bb0\u786c\u80cc\uff0c\u5173\u6ce8\u201c\u4e3a\u4ec0\u4e48\u201d\u800c\u4e0d\u4ec5\u662f\u201c\u662f\u4ec0\u4e48\u201d\u3002<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E6%A0%B8%E5%BF%83%E5%AD%A6%E4%B9%A0%E7%BB%8F%E9%AA%8C%E6%8F%90%E7%82%BC%EF%BC%9A%E6%8E%8C%E6%8F%A1ITIL_4%E7%9A%84%E2%80%9C%E4%B8%89%E9%87%8D%E5%A2%83%E7%95%8C%E2%80%9D\"><\/span><strong>\u6838\u5fc3\u5b66\u4e60\u7ecf\u9a8c\u63d0\u70bc\uff1a\u638c\u63e1ITIL 4\u7684\u201c\u4e09\u91cd\u5883\u754c\u201d<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%F0%9F%8C%B1_%E7%AC%AC%E4%B8%80%E9%87%8D%EF%BC%9A%E7%90%86%E8%A7%A3%E6%A1%86%E6%9E%B6%E2%80%94%E2%80%94%E6%9E%84%E5%BB%BA%E7%B3%BB%E7%BB%9F%E6%80%A7%E6%80%9D%E7%BB%B4\"><\/span>\ud83c\udf31 \u7b2c\u4e00\u91cd\uff1a\u7406\u89e3\u6846\u67b6\u2014\u2014\u6784\u5efa\u7cfb\u7edf\u6027\u601d\u7ef4<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>ITIL 4\u4e0d\u662f\u96f6\u6563\u7684\u6d41\u7a0b\u96c6\u5408\uff0c\u800c\u662f\u4e00\u4e2a<strong>\u4ee5\u4ef7\u503c\u521b\u9020\u4e3a\u6838\u5fc3\u7684\u751f\u6001\u7cfb\u7edf\uff08SVS\uff09<\/strong>\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E2%9C%85_%E5%85%B3%E9%94%AE%E6%A1%86%E6%9E%B6%E6%8E%8C%E6%8F%A1%EF%BC%9A\"><\/span>\u2705 \u5173\u952e\u6846\u67b6\u638c\u63e1\uff1a<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th>\u6846\u67b6<\/th><th>\u5b66\u4e60\u8981\u70b9<\/th><th>\u5b9e\u8df5\u5efa\u8bae<\/th><\/tr><\/thead><tbody><tr><td><strong>\u670d\u52a1\u4ef7\u503c\u7cfb\u7edf\uff08SVS\uff09<\/strong><\/td><td>\u4e94\u5927\u7ec4\u4ef6\uff1a\u6307\u5bfc\u539f\u5219\u3001\u6cbb\u7406\u3001\u670d\u52a1\u4ef7\u503c\u94fe\u3001\u5b9e\u8df5\u3001\u6301\u7eed\u6539\u8fdb<\/td><td>\u753b\u51faSVS\u7ed3\u6784\u56fe\uff0c\u6807\u6ce8\u5404\u7ec4\u4ef6\u5173\u7cfb<\/td><\/tr><tr><td><strong>\u670d\u52a1\u4ef7\u503c\u94fe\uff086\u5927\u6d3b\u52a8\uff09<\/strong><\/td><td>\u8ba1\u5212\u3001\u6539\u8fdb\u3001\u53c2\u4e0e\u3001\u8bbe\u8ba1\u4e0e\u8f6c\u6362\u3001\u83b7\u53d6\/\u6784\u5efa\u3001\u4ea4\u4ed8\u4e0e\u652f\u6301<\/td><td>\u7528\u7bad\u5934\u8fde\u63a5\uff0c\u7406\u89e3\u4fe1\u606f\u6d41\u4e0e\u4ea7\u51fa<\/td><\/tr><tr><td><strong>\u56db\u7ef4\u6a21\u578b<\/strong><\/td><td>\u7ec4\u7ec7\u4e0e\u4eba\u5458\u3001\u4fe1\u606f\u4e0e\u6280\u672f\u3001\u5408\u4f5c\u4f19\u4f34\u4e0e\u4f9b\u5e94\u5546\u3001\u4ef7\u503c\u6d41\u4e0e\u6d41\u7a0b<\/td><td>\u7528\u56db\u8c61\u9650\u5206\u6790\u6cd5\u8bca\u65ad\u7ec4\u7ec7\u95ee\u9898<\/td><\/tr><tr><td><strong>\u6301\u7eed\u6539\u8fdb\u6a21\u578b<\/strong><\/td><td>\u201c\u6211\u4eec\u60f3\u5b9e\u73b0\u4ec0\u4e48\uff1f\u201d \u2192 \u201c\u6211\u4eec\u5904\u4e8e\u4ec0\u4e48\u4f4d\u7f6e\uff1f\u201d \u2192 \u201c\u6211\u4eec\u5982\u4f55\u5230\u8fbe\u90a3\u91cc\uff1f\u201d\u7b498\u6b65<\/td><td>\u7528\u4e8e\u4e2a\u4eba\u5b66\u4e60\u8ba1\u5212\u5236\u5b9a<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p>\ud83d\udca1 <strong>\u5b66\u4e60\u53e3\u8bc0<\/strong>\uff1a<strong>\u201cSVS\u662f\u5927\u8111\uff0c\u4ef7\u503c\u94fe\u662f\u624b\u811a\uff0c\u56db\u7ef4\u662f\u8eaf\u5e72\uff0c\u539f\u5219\u662f\u7075\u9b42\u3002\u201d<\/strong><\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%F0%9F%8C%BF_%E7%AC%AC%E4%BA%8C%E9%87%8D%EF%BC%9A%E7%90%86%E8%A7%A3%E5%AE%9E%E8%B7%B5%E2%80%94%E2%80%94%E4%BB%8E%E7%90%86%E8%AE%BA%E5%88%B0%E8%90%BD%E5%9C%B0\"><\/span>\ud83c\udf3f \u7b2c\u4e8c\u91cd\uff1a\u7406\u89e3\u5b9e\u8df5\u2014\u2014\u4ece\u7406\u8bba\u5230\u843d\u5730<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>ITIL 4\u768434\u79cd\u5b9e\u8df5\u4e0d\u662f\u201c\u5fc5\u987b\u5168\u505a\u201d\uff0c\u800c\u662f\u201c\u6309\u9700\u8c03\u7528\u201d\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E2%9C%85_%E4%B8%89%E5%A4%A7%E9%AB%98%E9%A2%91%E5%AE%9E%E8%B7%B5%E7%B2%BE%E8%A6%81%EF%BC%9A\"><\/span>\u2705 \u4e09\u5927\u9ad8\u9891\u5b9e\u8df5\u7cbe\u8981\uff1a<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th>\u5b9e\u8df5<\/th><th>\u6838\u5fc3\u4ef7\u503c<\/th><th>\u5e38\u89c1\u8bef\u533a<\/th><th>\u5b66\u4e60\u5efa\u8bae<\/th><\/tr><\/thead><tbody><tr><td><strong>\u4e8b\u4ef6\u7ba1\u7406<\/strong><\/td><td>\u5feb\u901f\u6062\u590d\u670d\u52a1\uff0c\u6700\u5c0f\u5316\u5f71\u54cd<\/td><td>\u53ea\u5173\u6ce8\u89e3\u51b3\u65f6\u95f4\uff0c\u5ffd\u7565\u7528\u6237\u4f53\u9a8c<\/td><td>\u6a21\u62df\u91cd\u5927\u4e8b\u4ef6\u54cd\u5e94\u6d41\u7a0b<\/td><\/tr><tr><td><strong>\u53d8\u66f4\u63a7\u5236<\/strong><\/td><td>\u5e73\u8861\u201c\u901f\u5ea6\u201d\u4e0e\u201c\u7a33\u5b9a\u201d<\/td><td>\u6d41\u7a0b\u50f5\u5316\uff0c\u963b\u788d\u521b\u65b0<\/td><td>\u8bbe\u8ba1\u5206\u7ea7\u53d8\u66f4\u6a21\u578b<\/td><\/tr><tr><td><strong>\u670d\u52a1\u6c34\u5e73\u7ba1\u7406\uff08SLA\uff09<\/strong><\/td><td>\u5bf9\u9f50\u5ba2\u6237\u671f\u671b\u4e0e\u670d\u52a1\u4ea4\u4ed8<\/td><td>\u201c\u897f\u74dcSLA\u201d\uff08\u5916\u9762\u7eff\uff0c\u91cc\u9762\u7ea2\uff09<\/td><td>\u8bbe\u8ba1\u4e1a\u52a1\u5bfc\u5411\u7684SLA\u6307\u6807<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p>\ud83d\udca1 <strong>\u7279\u522b\u63d0\u9192<\/strong>\uff1aSLA\u4e0d\u662f\u6280\u672f\u6307\u6807\u5806\u780c\uff0c\u800c\u662f<strong>\u5ba2\u6237\u4f53\u9a8c\u7684\u91cf\u5316\u8868\u8fbe<\/strong>\u3002<\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%F0%9F%8C%B3_%E7%AC%AC%E4%B8%89%E9%87%8D%EF%BC%9A%E7%90%86%E8%A7%A3%E6%96%87%E5%8C%96%E2%80%94%E2%80%94%E4%BB%8E%E6%89%A7%E8%A1%8C%E5%88%B0%E8%B5%8B%E8%83%BD\"><\/span>\ud83c\udf33 \u7b2c\u4e09\u91cd\uff1a\u7406\u89e3\u6587\u5316\u2014\u2014\u4ece\u6267\u884c\u5230\u8d4b\u80fd<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>ITIL 4\u7684\u6210\u529f\u4e0d\u5728\u4e8e\u6d41\u7a0b\u6587\u6863\u591a\u539a\uff0c\u800c\u5728\u4e8e<strong>\u7ec4\u7ec7\u662f\u5426\u5f62\u6210\u201c\u6301\u7eed\u6539\u8fdb\u201d\u7684\u6587\u5316<\/strong>\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E2%9C%85_%E6%96%87%E5%8C%96%E8%BD%AC%E5%9E%8B%E4%B8%89%E8%A6%81%E7%B4%A0%EF%BC%9A\"><\/span>\u2705 \u6587\u5316\u8f6c\u578b\u4e09\u8981\u7d20\uff1a<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ol>\n<li><strong>\u4ece\u201c\u89e3\u51b3\u95ee\u9898\u201d\u5230\u201c\u9884\u9632\u95ee\u9898\u201d<\/strong>\n<ul>\n<li>\u4e8b\u4ef6\u7ba1\u7406 \u2192 \u95ee\u9898\u7ba1\u7406 \u2192 \u6301\u7eed\u6539\u8fdb<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>\u4ece\u201c\u6211\u8d1f\u8d23\u6d41\u7a0b\u201d\u5230\u201c\u6211\u4eec\u5171\u521b\u4ef7\u503c\u201d<\/strong>\n<ul>\n<li>\u6253\u7834\u90e8\u95e8\u5899\uff0c\u63a8\u52a8IT\u4e0e\u4e1a\u52a1\u534f\u540c<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>\u4ece\u201c\u9075\u5b88\u89c4\u5219\u201d\u5230\u201c\u7075\u6d3b\u5e94\u7528\u201d<\/strong>\n<ul>\n<li>ITIL + \u654f\u6377 + DevOps = \u73b0\u4ee3ITSM<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p>\ud83d\udca1 <strong>\u5b66\u4e60\u5efa\u8bae<\/strong>\uff1a\u6bcf\u5468\u8bb0\u5f55\u4e00\u4e2a\u201c\u670d\u52a1\u6539\u8fdb\u5efa\u8bae\u201d\uff0c\u65e0\u8bba\u5927\u5c0f\uff0c\u57f9\u517b\u6539\u8fdb\u610f\u8bc6\u3002<\/p>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E4%BA%94%E3%80%81%E6%80%BB%E7%BB%93\"><\/span><strong>\u4e94\u3001\u603b\u7ed3<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u8fd9\u7bc7\u6587\u7ae0\u901a\u8fc7<strong>\u7406\u8bba+\u6848\u4f8b<\/strong>\u7684\u65b9\u5f0f\uff0c\u6e05\u6670\u5730\u5c55\u793a\u4e86\uff1a<\/p>\n\n\n\n<ul>\n<li><strong>ITIL 4\u4e0d\u4ec5\u662fIT\u8fd0\u7ef4\u6307\u5357\uff0c\u66f4\u662f\u7ec4\u7ec7\u6570\u5b57\u5316\u8f6c\u578b\u7684\u7cfb\u7edf\u65b9\u6cd5\u8bba<\/strong>\u3002<\/li>\n\n\n\n<li>\u6210\u529f\u7684IT\u670d\u52a1\u7ba1\u7406\u9700\u8981<strong>\u6218\u7565\u5f15\u9886\u3001\u6587\u5316\u652f\u6491\u3001\u6d41\u7a0b\u4fdd\u969c\u3001\u6280\u672f\u8d4b\u80fd<\/strong>\u56db\u4f4d\u4e00\u4f53\u3002<\/li>\n\n\n\n<li>\u5728\u5feb\u901f\u53d8\u5316\u7684\u6570\u5b57\u65f6\u4ee3\uff0cITIL 4\u63d0\u4f9b\u4e86\u4e00\u4e2a<strong>\u7075\u6d3b\u3001\u96c6\u6210\u3001\u4ee5\u4ef7\u503c\u4e3a\u5bfc\u5411<\/strong>\u7684\u6846\u67b6\uff0c\u5e2e\u52a9\u7ec4\u7ec7\u5728\u7a33\u5b9a\u6027\u4e0e\u654f\u6377\u6027\u4e4b\u95f4\u53d6\u5f97\u5e73\u8861\u3002<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p><strong>\u6700\u7ec8\u542f\u793a<\/strong>\uff1aITIL\u7684\u4ef7\u503c\u4e0d\u5728\u4e8e\u201c\u9075\u5faa\u6d41\u7a0b\u201d\uff0c\u800c\u5728\u4e8e\u201c\u521b\u9020\u4ef7\u503c\u201d\u3002\u552f\u6709\u5c06IT\u670d\u52a1\u4e0e\u4e1a\u52a1\u76ee\u6807\u3001\u5ba2\u6237\u4f53\u9a8c\u6df1\u5ea6\u878d\u5408\uff0c\u624d\u80fd\u771f\u6b63\u5b9e\u73b0\u53ef\u6301\u7eed\u7684\u6570\u5b57\u5316\u6210\u529f\u3002<\/p>\n<\/blockquote>\n\n\n\n<p>\u5982\u9700\u8fdb\u4e00\u6b65\u5b66\u4e60\uff0c\u53ef\u53c2\u8003\u6587\u7ae0\u672b\u5c3e\u63d0\u4f9b\u7684ITIL 4 Foundation\u4e2d\u6587\u8bd1\u7248PDF\u8d44\u6e90\u3002<\/p>\n\n\n\n<div class=\"wp-block-file\"><object class=\"wp-block-file__embed\" data=\"http:\/\/viplao.com\/wp-content\/uploads\/2025\/07\/ITIL.foundation.v4.\u4e2d\u6587\u7248.pdf\" type=\"application\/pdf\" style=\"width:100%;height:600px\" aria-label=\"\u5d4c\u5165 ITIL.foundation.v4.\u4e2d\u6587\u7248\"><\/object><a id=\"wp-block-file--media-8a5a2fee-ca42-4e5b-b7c2-53fdd54645a9\" href=\"http:\/\/viplao.com\/wp-content\/uploads\/2025\/07\/ITIL.foundation.v4.\u4e2d\u6587\u7248.pdf\">ITIL.foundation.v4.\u4e2d\u6587\u7248<\/a><a href=\"http:\/\/viplao.com\/wp-content\/uploads\/2025\/07\/ITIL.foundation.v4.\u4e2d\u6587\u7248.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-8a5a2fee-ca42-4e5b-b7c2-53fdd54645a9\">\u4e0b\u8f7d<\/a><\/div>\n\n\n\n<p><\/p>\n\n\n\n<p>ITIL 4 FOUNDATION \u5b8c\u6574\u8bd1\u7248\uff1a<a href=\"https:\/\/www.doc88.com\/p-07187840376211.html\">https:\/\/www.doc88.com\/p-07187840376211.html<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u5173\u4e8e ITIL \u7684\u6545\u4e8b \u672c\u51fa\u7248\u7269\u4e2d\u63d0\u4f9b\u7684\u6307\u5357\u53ef\u4ee5\u91c7\u7528\u5e76\u9002\u7528\u4e8e\u6240\u6709\u7c7b\u578b\u7684\u7ec4\u7ec7\u548c\u670d\u52a1\u3002\u4e3a\u4e86\u5c55\u793a ITIL&hellip; <a href=\"http:\/\/viplao.com\/index.php\/2025\/07\/27\/itilfoundationv4%e4%b8%ad%e6%96%87%e7%89%88pdf%e8%b5%84%e6%ba%90%e6%9f%a5%e9%98%85\/\" class=\"more-link read-more\" rel=\"bookmark\">\u7ee7\u7eed\u9605\u8bfb <span class=\"screen-reader-text\">ITIL V4\u4e2d\u6587\u7248PDF\u8d44\u6e90\u67e5\u9605<\/span><i class=\"fa fa-arrow-right\"><\/i><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[29],"views":1179,"_links":{"self":[{"href":"http:\/\/viplao.com\/index.php\/wp-json\/wp\/v2\/posts\/3789"}],"collection":[{"href":"http:\/\/viplao.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/viplao.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/viplao.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/viplao.com\/index.php\/wp-json\/wp\/v2\/comments?post=3789"}],"version-history":[{"count":4,"href":"http:\/\/viplao.com\/index.php\/wp-json\/wp\/v2\/posts\/3789\/revisions"}],"predecessor-version":[{"id":3954,"href":"http:\/\/viplao.com\/index.php\/wp-json\/wp\/v2\/posts\/3789\/revisions\/3954"}],"wp:attachment":[{"href":"http:\/\/viplao.com\/index.php\/wp-json\/wp\/v2\/media?parent=3789"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/viplao.com\/index.php\/wp-json\/wp\/v2\/categories?post=3789"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/viplao.com\/index.php\/wp-json\/wp\/v2\/tags?post=3789"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}