{"id":1278,"date":"2023-03-19T06:30:53","date_gmt":"2023-03-18T22:30:53","guid":{"rendered":"http:\/\/viplao.com\/?p=1278"},"modified":"2023-03-19T06:35:11","modified_gmt":"2023-03-18T22:35:11","slug":"it%e6%9c%8d%e5%8a%a1%e6%b2%bb%e7%90%86-top-12-it%e6%9c%8d%e5%8a%a1%e7%ae%a1%e7%90%86%ef%bc%88itsm%ef%bc%89%e5%b7%a5%e5%85%b7","status":"publish","type":"post","link":"http:\/\/viplao.com\/index.php\/2023\/03\/19\/it%e6%9c%8d%e5%8a%a1%e6%b2%bb%e7%90%86-top-12-it%e6%9c%8d%e5%8a%a1%e7%ae%a1%e7%90%86%ef%bc%88itsm%ef%bc%89%e5%b7%a5%e5%85%b7\/","title":{"rendered":"\u3010\u8fd0\u7ef4\u5de5\u5177\u3011 – Top 12 IT\u670d\u52a1\u7ba1\u7406\uff08ITSM\uff09\u5de5\u5177"},"content":{"rendered":"\n

IT\u670d\u52a1\u7ba1\u7406\u5df2\u53d1\u5c55\u6210\u4e3a\u7ef4\u6301\u4f01\u4e1a\u8fd0\u8f6c\u7684\u5173\u952e\u529f\u80fd\u3002\u4e0b\u8ff0\u5e73\u53f0\u53ef\u4ee5\u5e2e\u52a9\u60a8\u8ddf\u8e2a\u548c\u5b8c\u5584\u670d\u52a1\u5de5\u4f5c\u6d41\u7a0b\u3002<\/p>\n\n\n\n

\u5f88\u4e45\u4ee5\u524d\uff0c\u8fd0\u884c\u4e00\u4e2aIT\u670d\u52a1\u53f0\u53ea\u9700\u8981\u51e0\u53f0\u5907\u7528\u53f0\u5f0f\u673a\u3001\u4e00\u6761\u7535\u8bdd\u7ebf\u548c\u4e00\u79cd\u7cdf\u7cd5\u7684\u5e7d\u9ed8\u611f\u3002\u73b0\u5728\uff0c\u4fe1\u606f\u5316\u6210\u4e3a\u4f01\u4e1a\u7684\u652f\u67f1\uff0c\u8fd9\u4efd\u5de5\u4f5c\u4e5f\u968f\u7740\u8d23\u4efb\u7684\u589e\u52a0\u800c\u53d1\u5c55\u53d8\u5316\u3002\u5982\u679c\u6301\u7eed\u505c\u7535\u5bfc\u81f4\u90e8\u5206\u4e1a\u52a1\u5173\u95ed\uff0c\u8bb8\u591a\u4f01\u4e1a\u5c06\u906d\u53d7\u91cd\u5927\u6253\u51fb\u3002\u5f53\u8ba1\u7b97\u673a\u8d1f\u8d23\u5904\u7406\u6bcf\u4e2a\u5de5\u4f5c\u6d41\u7a0b\u7684\u6bcf\u4e00\u6b65\u65f6\uff0c\u6ca1\u6709\u8ba1\u7b97\u673a\u4e5f\u5c31\u610f\u5473\u7740\u65e0\u6cd5\u5b8c\u6210\u4efb\u4f55\u5de5\u4f5c\u3002\u8fd9\u4e5f\u4f7f\u5f97IT\u670d\u52a1\u53f0\u6210\u4e3a\u7ef4\u6301\u4f01\u4e1a\u8fd0\u8f6c\u548c\u6536\u5165\u6d41\u52a8\u7684\u5173\u952e\u529f\u80fd\u4e4b\u4e00\u3002<\/p>\n\n\n\n

\u5f53\u7136\uff0c\u81ea\u8fc7\u53bb\u7684\u670d\u52a1\u53f0\u65f6\u4ee3\u4ee5\u6765\uff0c\u4e3a\u4f01\u4e1a\u670d\u52a1\u7684\u590d\u6742\u6027\u5df2\u7ecf\u5927\u5927\u589e\u52a0\u3002\u5e02\u573a\u5df2\u7ecf\u54cd\u5e94\u4e86\u4e00\u7cfb\u5217\u8fc5\u901f\u53d1\u5c55\u7684\u4ea7\u54c1\u6765\u5e94\u5bf9\u8fd9\u79cd\u9700\u6c42\u589e\u957f\u3002\u8fd9\u4e9bIT\u670d\u52a1\u7ba1\u7406\uff08ITSM\uff09\u5e73\u53f0\u7684\u8303\u56f4\u6d89\u53ca\u72ec\u7acb\u4ea7\u54c1\uff0c\u4ee5\u53ca\u5904\u7406\u5176\u4ed6\u7410\u4e8b\u2014\u2014\u4f8b\u5982\u8d44\u4ea7\u8ddf\u8e2a\u3001\u67b6\u6784\u89c4\u5212\u548c\u6027\u80fd\u6d4b\u91cf\u2014\u2014\u7684\u5168\u5957\u5de5\u5177\u3002<\/p>\n\n\n\n

\u7968\u52a1\u95e8\u6237\u662fITSM\u7684\u6838\u5fc3\uff0c\u7528\u4e8e\u8ddf\u8e2a\u8bf7\u6c42\u5e76\u786e\u4fdd\u6ca1\u6709\u4eba\u5fd8\u8bb0\u5b83\u4eec\u3002\u5728\u6708\u672b\u6216\u5b63\u5ea6\u672b\uff0cITSM\u5e73\u53f0\u4f1a\u751f\u6210\u62a5\u544a\uff0c\u4ee5\u5e2e\u52a9\u516c\u53f8\u6807\u8bb0\u5dee\u7684\u670d\u52a1\u8d28\u5e76\u5728\u5176\u5371\u53ca\u5e95\u7ebf\u4e4b\u524d\u8fdb\u884c\u4fee\u590d\u3002<\/p>\n\n\n\n

\u5e02\u573a\u4e0a\u8bb8\u591a\u8f6f\u4ef6\u5305\u90fd\u7a81\u51fa\u4e86\u201c\u81ea\u52a9\u670d\u52a1\u201d\u529f\u80fd\uff0c\u53ef\u4ee5\u8282\u7701IT\u65f6\u95f4\u5e76\u5e2e\u52a9\u6709\u80fd\u529b\u7684\u7528\u6237\u5728\u6ca1\u6709IT\u53c2\u4e0e\u7684\u60c5\u51b5\u4e0b\uff0c\u8bca\u65ad\u751a\u81f3\u89e3\u51b3\u4e00\u4e9b\u95ee\u9898\u3002\u81f3\u5c11\uff0c\u5b83\u4eec\u4f7f\u7528\u6237\u80fd\u591f\u586b\u5199\u6545\u969c\u5355\u5e76\u8ddf\u8e2a\u4ed6\u4eec\u7684\u8fdb\u5ea6\u3002\u8bb8\u591a\u8f6f\u4ef6\u5305\u8fd8\u62e5\u6709\u4e00\u4e2a\u77e5\u8bc6\u5e93\uff0cIT\u4eba\u5458\u53ef\u4ee5\u5728\u5176\u4e2d\u586b\u5199\u5e38\u89c1\u95ee\u9898\u89e3\u7b54\u548c\u5165\u95e8\u6307\u5357\u3002<\/p>\n\n\n\n

\u4e00\u4e9bITSM\u5de5\u5177\u8fd8\u53ef\u4ee5\u5c06\u5de5\u5355\u53d1\u9001\u7ed9\u5408\u9002\u7684\u4eba\uff0c\u4ece\u800c\u4f7f\u7ba1\u7406\u4eba\u5458\u514d\u4e8e\u96c6\u4e2d\u51b3\u7b56\u3002\u8fd9\u4e9b\u5de5\u5177\u901a\u5e38\u57fa\u4e8e\u5173\u952e\u5b57\u8fd0\u884c\uff0c\u76d1\u63a7\u5de5\u5355\u961f\u5217\u4ee5\u5c06\u5de5\u4f5c\u53d1\u9001\u7ed9\u6700\u7b26\u5408\u63cf\u8ff0\u7684\u6280\u80fd\u4eba\u7fa4\u4e2d\u6700\u4e0d\u5fd9\u7684\u4eba\u5458\u3002\u4e00\u4e9b\u5e73\u53f0\u8fd8\u4f1a\u4f7f\u7528\u4eba\u5de5\u667a\u80fd\u6765\u62e8\u6253\u7535\u8bdd\u3002<\/p>\n\n\n\n

\u540e\u7aef\u62a5\u544a\u4eea\u8868\u677f\u4f7f\u7ba1\u7406\u4eba\u5458\u80fd\u591f\u4e86\u89e3\u56e2\u961f\u7684\u6574\u4f53\u7ee9\u6548\u3002\u67d0\u4e9b\u5730\u533a\u7684\u95e8\u7968\u7b49\u5f85\u65f6\u95f4\u662f\u5426\u592a\u957f\uff1f\u96c7\u7528\u67d0\u4eba\u662f\u5426\u6709\u6240\u4f5c\u4e3a\uff1f\u2026\u2026\u8fd9\u4e9b\u95ee\u9898\u7684\u7b54\u6848\u90fd\u5c06\u4ee5\u56fe\u8868\u7684\u5f62\u5f0f\u5448\u73b0\u3002<\/p>\n\n\n\n

\u5728\u9009\u62e9ITSM\u5de5\u5177\u65f6\uff0c\u4e00\u4e2a\u91cd\u8981\u7684\u8003\u8651\u56e0\u7d20\u662f\u7279\u5b9a\u8f6f\u4ef6\u5305\u80fd\u5426\u4e0e\u4e3a\u60a8\u7684\u4e1a\u52a1\u63d0\u4f9b\u652f\u6301\u7684\u8f6f\u4ef6\u7cfb\u7edf\u96c6\u6210\u3002\u4e00\u6b3e\u597d\u7684ITSM\u5de5\u5177\u80fd\u591f\u8ba9\u4f60\u89c1\u8bc1\u79e9\u5e8f\u548c\u6df7\u4e71\u7684\u5dee\u5f02\uff0c\u5373\u4fbf\u5b83\u4eec\u4e0d\u80fd\u5e2e\u52a9\u6700\u7ec8\u7528\u6237\u81ea\u5df1\u89e3\u51b3\u95ee\u9898\uff0c\u4e5f\u81f3\u5c11\u53ef\u4ee5\u63d0\u4f9b\u4e00\u79cd\u7a33\u5b9a\u3001\u53ef\u9884\u6d4b\u7684\u9014\u5f84\u6765\u8ba9\u4e8b\u60c5\u91cd\u65b0\u5f00\u59cb\u3002<\/p>\n\n\n\n

\"URTracker\u7528\u4e8eIT\u670d\u52a1\u7ba1\u7406\"\/<\/figure>\n\n\n\n

\u4e0b\u9762\u4e3a\u5927\u5bb6\u5217\u4e3e\u5f53\u4eca\u53ef\u7528\u768412\u6b3e\u9876\u7ea7ITSM\u5de5\u5177\uff08\u6309\u5b57\u6bcd\u987a\u5e8f\uff09\uff1a<\/p>\n\n\n\n

1. Atlassian Jira Service Managemen<\/p>\n\n\n\n

\u6700\u5f00\u59cb\uff0c\u5f00\u53d1\u4eba\u5458\u521b\u5efa\u4e86Jira\u6765\u8ddf\u8e2a\u8f6f\u4ef6\u521b\u5efa\uff0c\u4f46\u968f\u540eAtlassian\u7684\u7ba1\u7406\u5c42\u6ce8\u610f\u5230\u4e00\u4e9b\u56e2\u961f\u6b63\u5728\u8c03\u6574Jira\u6765\u5904\u7406\u670d\u52a1\u53f0\u8bf7\u6c42\u3002\u4ece\u90a3\u65f6\u8d77\uff0c\u4ed6\u4eec\u521b\u5efa\u4e86\u4e00\u4e2a\u540d\u4e3aJira Service Management\u7684\u5355\u72ec\u4ea7\u54c1\u7ebf\uff0c\u5176\u57fa\u672c\u67b6\u6784\u5df2\u6269\u5c55\u4e3a\u66f4\u6613\u4e8e\u666e\u901a\u7528\u6237\u8bbf\u95ee\uff0c\u540c\u65f6\u4e13\u6ce8\u4e8e\u5de5\u4f5c\u6d41\u7a0b\u5e76\u4e3a\u81ea\u52a9\u670d\u52a1\u589e\u52a0\u4e86\u66f4\u591a\u7684\u624b\u6301\u81ea\u52a8\u5316\u3002<\/p>\n\n\n\n

Jira Service Management\u5de5\u5177\u6709\u591a\u4e2a\u670d\u52a1\u7ea7\u522b\uff0c\u4ece\u514d\u8d39\u7684\u5165\u95e8\u7248\u672c\u5230\u9ad8\u7ea7\/\u4f01\u4e1a\u7ea7\u5de5\u5177\uff0c\u4f01\u4e1a\u7ea7\u5177\u6709\u66f4\u9ad8\u7ea7\u7684\u96c6\u6210\u9009\u9879\u548c\u989d\u5916\u529f\u80fd\uff0c\u4f8b\u5982\u7528\u4e8e\u7ba1\u7406\u91cd\u5927\u95ee\u9898\u7684\u4e8b\u4ef6\u6307\u6325\u4e2d\u5fc3\u3002<\/p>\n\n\n\n

2. Cherwell<\/p>\n\n\n\n

Cherwell\u7684ITSM\u5de5\u5177\u53ea\u662f\u73b0\u5728\u4e0eIvanti\u5408\u5e76\u7684\u5927\u91cf\u5de5\u4f5c\u6d41\u7ba1\u7406\u7cfb\u7edf\u4e2d\u7684\u4e00\u4e2a\u3002\u5176ITSM\u89e3\u51b3\u65b9\u6848\u63d0\u4f9b\u5168\u6e20\u9053\u53c2\u4e0e\uff0c\u7528\u4e8e\u7ba1\u7406\u914d\u7f6e\u548c\u5f15\u5bfc\u66f4\u6539\u4ed8\u8bf8\u5b9e\u8df5\u3002\u5176\u6838\u5fc3\u662f\u4e00\u4e2a\u4f4e\u4ee3\u7801\u914d\u7f6e\u6a21\u578b\uff0c\u5b83\u53ef\u4ee5\u5bf9\u4ece\u7b80\u5355\u5230\u590d\u6742\u7684\u5de5\u4f5c\u6d41\u7a0b\u8fdb\u884c\u5efa\u6a21\uff0c\u800c\u65e0\u9700\u811a\u672c\u6216\u4e00\u822c\u7f16\u7a0b\u6280\u80fd\u3002\u8be5\u6838\u5fc3\u4fa7\u91cd\u4e8e11\u4e2a\u6807\u51c6ITIL\u7ba1\u7406\u6d41\u7a0b\uff0c\u4f46\u5b83\u53ef\u4ee5\u6269\u5c55\u4ee5\u5e94\u5bf9\u66f4\u5927\u7684\u6311\u6218\u3002\u5176\u76ee\u6807\u662f\u4e3a\u7528\u6237\u63d0\u4f9b\u4e00\u7ad9\u5f0f\u89e3\u51b3\u65b9\u6848\u548c\u81ea\u52a9\u670d\u52a1\u3002<\/p>\n\n\n\n

3. Freshworks Freshservice<\/p>\n\n\n\n

\u636e\u4f9b\u5e94\u5546Freshworks\u79f0\uff0cFreshservice\u7684\u76ee\u6807\u662f\u5e2e\u52a9\u6bcf\u4e2a\u56e2\u961f\u4e3a\u4ed6\u4eec\u7684\u7528\u6237\u201c\u4f20\u9012\u5feb\u4e50\u201d\u3002Freshservice\u4e0e\u5404\u79cd\u8ba8\u8bba\u677f\uff08Slack\u3001Teams\u7b49\uff09\u96c6\u6210\uff0c\u56e0\u6b64\u53ef\u4ee5\u8ba8\u8bba\u3001\u5206\u914d\u95ee\u9898\uff0c\u751a\u81f3\u53ef\u4ee5\u5c06\u95ee\u9898\u8f6c\u79fb\u5230\u4e00\u7ec4\u6807\u51c6\u6587\u6863\u4e2d\u3002\u5206\u7c7b\u540e\uff0c\u53ef\u4ee5\u4f7f\u7528\u53d8\u66f4\u7ba1\u7406\u6570\u636e\u5e93\u8ddf\u8e2a\u4efb\u4f55\u89e3\u51b3\u65b9\u6848\u3002\u6709\u65f6\uff0c\u8be5\u5de5\u5177\u7684AI\u5f15\u64ce\uff08\u79f0\u4e3a\u201cFreddy\u201d\uff09\u8fd8\u53ef\u4ee5\u5e2e\u52a9\u81ea\u52a8\u5316\u5de5\u4f5c\u6d41\u7a0b\u5e76\u52a0\u5feb\u89e3\u51b3\u901f\u5ea6\u3002<\/p>\n\n\n\n

4. InvGate Service Desk<\/p>\n\n\n\n

InvGate\u7684Service Desk\u5de5\u5177\u65e8\u5728\u63d0\u4f9b\u53ef\u6269\u5c55\u7684\u81ea\u52a8\u5316\u3001\u7075\u6d3b\u7684\u77e5\u8bc6\u5e93\u548c\u4ee5\u5438\u5f15\u6700\u7ec8\u7528\u6237\u7684\u5f62\u5f0f\u8fdb\u884c\u7684\u66f4\u6539\u8ddf\u8e2a\u3002\u8ddf\u8e2a\u8d44\u4ea7\u5e76\u786e\u4fdd\u5b83\u4eec\u4e3a\u6bcf\u4e2a\u4eba\u670d\u52a1\u6709\u52a9\u4e8e\u7ec4\u7ec7\u670d\u52a1\u53f0\u8303\u56f4\u5185\u7684\u6240\u6709\u786c\u4ef6\u548c\u8f6f\u4ef6\u3002\u91cd\u590d\u6027\u4efb\u52a1\u53ef\u4ee5\u901a\u8fc7\u65e8\u5728\u52a0\u5feb\u5de5\u4f5c\u6d41\u7a0b\u7684\u4f4e\u4ee3\u7801\u53ef\u89c6\u5316\u7f16\u7a0bIDE\u5b9e\u73b0\u81ea\u52a8\u5316\u3002<\/p>\n\n\n\n

5. ManageEngine ServiceDesk Plus<\/p>\n\n\n\n

ManageEngine\u63d0\u4f9b\u4e86\u4e00\u7cfb\u5217\u5de5\u5177\u6765\u89e3\u51b3\u9762\u5411\u7528\u6237\u7684IT\u670d\u52a1\u53f0\u53ef\u80fd\u9047\u5230\u7684\u6240\u6709\u95ee\u9898\uff0c\u5b83\u4eec\u90fd\u4ee5ServiceDesk Plus\u7684\u540d\u4e49\u5448\u73b0\u3002\u6807\u51c6\u7248\u901a\u8fc7\u77e5\u8bc6\u5e93\u89e3\u51b3ITSM\u95ee\u9898\uff0c\u4f8b\u5982\u4e8b\u4ef6\u7ba1\u7406\u6216\u81ea\u52a9\u670d\u52a1\u3002\u4e13\u4e1a\u7248\u8ddf\u8e2a\u8d44\u4ea7\uff0c\u4f01\u4e1a\u7248\u5305\u62ec\u901a\u8fc7\u9879\u76ee\u7ba1\u7406\u7ec4\u7ec7\u53d8\u66f4\u7684\u6240\u6709\u5de5\u5177\u3002\u73b0\u5728\uff0cManageEngine \u5e0c\u671b\u901a\u8fc7\u5176Enterprise Service Desk\u5c06\u5176\u4e2d\u4e00\u4e9b\u529f\u80fd\u63a8\u5e7f\u5230\u5176\u4ed6\u90e8\u95e8\uff0c\u4f8b\u5982\u4eba\u529b\u8d44\u6e90\uff08HR\uff09\u7b49\u3002<\/p>\n\n\n\n

6. ProProfs Help Desk<\/p>\n\n\n\n

ProProfs\u4ee5\u7535\u5b50\u90ae\u4ef6\u4e3a\u4e2d\u5fc3\u7684\u5e2e\u52a9\u53f0\u4f7f\u670d\u52a1\u56e2\u961f\u80fd\u591f\u67e5\u770b\u4f20\u5165\u7684\u8bf7\u6c42\uff0c\u5c06\u5b83\u4eec\u5206\u914d\u7ed9\u5404\u4e2a\u4ee3\u7406\uff0c\u5e76\u901a\u8fc7\u7c7b\u4f3c\u4eea\u8868\u677f\u7684\u62a5\u544a\u96c6\u5408\u8ddf\u8e2a\u56e2\u961f\u7ee9\u6548\u3002\u4e00\u4e9b\u91cd\u8981\u7684\u5de5\u4f5c\uff08\u4f8b\u5982\u5206\u914d\u4f20\u5165\u8bf7\u6c42\uff09\u53ef\u4ee5\u81ea\u52a8\u5316\uff0c\u4ee5\u786e\u4fdd\u5de5\u4f5c\u5c3d\u53ef\u80fd\u5747\u5300\u5730\u5206\u5e03\u3002\u8be5\u5de5\u5177\u8fd8\u53ef\u4ee5\u4e0e\u5b9e\u65f6\u804a\u5929\u4f1a\u8bdd\u96c6\u6210\uff0c\u4ee5\u6269\u5c55\u7528\u6237\u7684\u9009\u62e9\u3002<\/p>\n\n\n\n

7. ServiceNow<\/p>\n\n\n\n

ServiceNow\u7684\u5e94\u7528\u7a0b\u5e8f\u96c6\u5408\u80fd\u591f\u5904\u7406\u73b0\u4ee3\u529e\u516c\u5ba4\u7684\u6240\u6709\u5de5\u4f5c\u6d41\u6742\u52a1\uff0c\u4f46\u5b83\u4eec\u5c24\u4e3a\u4e13\u6ce8IT\u684c\u9762\u6742\u52a1\uff0c\u4f8b\u5982\u8d44\u4ea7\u7ba1\u7406\u3001\u8bbf\u95ee\u6cbb\u7406\u548c\u670d\u52a1\u53f0\u64cd\u4f5c\u3002ServiceNow\u7684ITSM\u4ea7\u54c1\u65e8\u5728\u6210\u4e3a\u4e00\u4e2a\u5355\u4e00\u7684\u53c2\u4e0e\u573a\u6240\uff0c\u4f9b\u6bcf\u4e2a\u4eba\u63d0\u4ea4\u5de5\u5355\u5e76\u8ddf\u8e2a\u4ed6\u4eec\u7684\u8fdb\u5ea6\u3002\u5b83\u7ed3\u5408\u4e86\u79fb\u52a8\u548c\u57fa\u4e8eWeb\u7684\u95e8\u6237\uff0c\u4f9d\u9760\u9884\u6d4b\u667a\u80fd\u6765\u8def\u7531\u7968\u8bc1\u5e76\u63a8\u52a8\u5feb\u901f\u89e3\u51b3\u65b9\u6848\u3002\u8be5\u4ea7\u54c1\u5177\u6709\u4e09\u4e2a\u57fa\u672c\u5c42\uff0c\u4ece\u4e00\u4e2a\u575a\u5b9e\u7684\u57fa\u7840\u5f00\u59cb\uff0c\u5728\u6700\u4f4e\u5c42\u5305\u542b\u6240\u6709\u6807\u51c6\u529f\u80fd\uff0c\u5e76\u4e3a\u66f4\u5927\u7684\u8fd0\u8425\u800c\u6784\u5efa\u7684\u66f4\u9ad8\u5c42\u6dfb\u52a0\u66f4\u597d\u7684\u8ddf\u8e2a\u548c\u66f4\u667a\u80fd\u7684\u8def\u7531\u3002\u5e7f\u6cdb\u7684\u96c6\u6210\u9009\u9879\u53ef\u4ee5\u81ea\u52a8\u8fde\u63a5\u5230\u5176\u4ed6\u8ddf\u8e2a\u7cfb\u7edf\uff0c\u4f8b\u5982Jira\u3002<\/p>\n\n\n\n

8. Spiceworks<\/p>\n\n\n\n

ITSM\u5de5\u4f5c\u8d1f\u8f7d\u53ea\u662fSpiceworks\u751f\u6001\u7cfb\u7edf\u7684\u4e00\u90e8\u5206\uff0c\u5176\u4e2d\u8fd8\u5305\u62ec\u7528\u4e8e\u5408\u540c\u7ba1\u7406\u548c\u5e93\u5b58\u7ba1\u7406\u7684\u5de5\u5177\u3002\u4e3b\u8981\u7684\u57fa\u4e8e\u4e91\u7684\u5e2e\u52a9\u53f0\u662f\u4e00\u4e2a\u4e13\u95e8\u6784\u5efa\u7684\u7968\u52a1\u7cfb\u7edf\uff0c\u7528\u4e8e\u8ddf\u8e2a\u8bf7\u6c42\u3002\u8be5\u754c\u9762\u57fa\u4e8e\u6d4f\u89c8\u5668\uff0c\u4f46\u5b83\u4e5f\u53ef\u4ee5\u5f88\u597d\u5730\u54cd\u5e94\u7535\u5b50\u90ae\u4ef6\u6216\u81ea\u5b9a\u4e49\u667a\u80fd\u624b\u673a\u5e94\u7528\u7a0b\u5e8f\uff0c\u4ece\u800c\u4f7fIT\u4eba\u5458\u53ef\u4ee5\u66f4\u8f7b\u677e\u5730\u5728\u5de5\u4f5c\u6d41\u7a0b\u4e2d\u79fb\u52a8\u5de5\u5355\u3002\u6b64\u5916\uff0c\u5b83\u8fd8\u53ef\u4ee5\u4e0e\u751f\u6001\u7cfb\u7edf\u4e2d\u7684\u5176\u4ed6\u8f6f\u4ef6\u5305\u6709\u4e00\u4e9b\u6709\u7528\u7684\u96c6\u6210\uff0c\u4f8b\u5982\uff0c\u5e2e\u52a9\u53f0\u4e8b\u4ef6\u4e5f\u53ef\u4ee5\u89e6\u53d1\u5e93\u5b58\u7ba1\u7406\u7684\u53d8\u5316\u3002<\/p>\n\n\n\n

9. SysAid<\/p>\n\n\n\n

\u81ea\u52a8\u5316\u662fSysAid\u7684\u4e00\u5927\u7279\u8272\u3002\u4ece\u672c\u8d28\u4e0a\u8bb2\uff0c\u5b83\u662f\u4e00\u4e2a\u7528\u4e8e\u8ddf\u8e2a\u5de5\u4f5c\u6d41\u7a0b\u7684\u7968\u52a1\u5de5\u5177\uff0c\u4f46\u5b83\u65e8\u5728\u81ea\u52a8\u6267\u884c\u91cd\u590d\u7684\u6742\u52a1\uff0c\u4f8b\u5982\u5206\u914d\u4efb\u52a1\u6216\u5173\u95ed\u5df2\u5b8c\u6210\u7684\u7968\u52a1\u3002\u8be5\u4ea7\u54c1\u5206\u4e3a\u591a\u4e2a\u7ea7\u522b\uff0c\u5305\u62ec\u57fa\u7840\u7ea7\u522b\u4ee5\u53caITSM \u6216 ITSM+ \u7ea7\u522b\uff0c\u5728\u540e\u8005\u4e2d\u53ef\u4ee5\u627e\u5230\u66f4\u591a\u529f\u80fd\uff0c\u4f8b\u5982\u8d44\u4ea7\u7ba1\u7406\u6216\u590d\u6742\u62a5\u544a\u3002\u8fd8\u6709\u5404\u79cd\u5404\u6837\u7684\u96c6\u6210\u6a21\u5757\u548c\u63d2\u4ef6\u7528\u4e8e\u6dfb\u52a0\u989d\u5916\u7684\u529f\u80fd\u3002<\/p>\n\n\n\n

10. TOPdesk<\/p>\n\n\n\n

TOPDesk\u7684\u7968\u52a1\u4ea7\u54c1\u65e8\u5728\u7ba1\u7406\u5e7f\u6cdb\u7684\u9886\u57df\uff0c\u4f8b\u5982\u5efa\u7b51\u7ef4\u62a4\u6216\u901a\u7528\u4f01\u4e1a\u5de5\u4f5c\u6d41\u7a0b\u3002IT\u670d\u52a1\u53f0\u7684\u5de5\u5177\u9488\u5bf9\u8ddf\u8e2a\u4e8b\u4ef6\u548c\u6280\u672f\u652f\u6301\u53d8\u66f4\u8bf7\u6c42\u8fdb\u884c\u4e86\u4f18\u5316\u3002\u77e5\u8bc6\u5e93\u548c\u81ea\u52a9\u670d\u52a1\u524d\u7aef\u53ef\u4ee5\u5e2e\u52a9\u7528\u6237\u81ea\u884c\u521b\u5efa\u3001\u8ddf\u8e2a\u751a\u81f3\u5173\u95ed\u5de5\u5355\u3002\u770b\u677f\u548c\u5176\u4ed6\u8ba1\u5212\u4eea\u8868\u677f\u53ef\u5e2e\u52a9\u56e2\u961f\u654f\u6377\u5730\u505a\u51fa\u53cd\u5e94\u3002\u826f\u597d\u7684\u79fb\u52a8\u3001\u6761\u5f62\u7801\u548c\u7535\u5b50\u90ae\u4ef6\u754c\u9762\u4e5f\u662f\u4ed6\u4eec\u6240\u8c13\u7684\u201c\u5168\u6e20\u9053\u652f\u6301\u201d\u7684\u4e00\u90e8\u5206\u3002<\/p>\n\n\n\n

11. Wrike<\/p>\n\n\n\n

\u4e00\u4e9b\u56e2\u961f\u559c\u6b22\u5b9a\u5236\u7528\u4e8e\u7ba1\u7406IT\u684c\u9762\u7684\u901a\u7528\u9879\u76ee\u7ba1\u7406\u8f6f\u4ef6\u3002Wrike\u5c31\u662f\u8fd9\u6837\u4e00\u6b3e\u7528\u4e8e\u7ec4\u7ec7\u548c\u8ddf\u8e2a\u56e2\u961f\u8fdb\u5ea6\u7684\u901a\u7528\u5de5\u5177\uff0c\u5176\u4e2d\u5305\u542b\u5145\u6ee1\u7518\u7279\u56fe\uff08Gantt charts\uff09\u548c\u770b\u677f\u7684\u5b8c\u6574\u62a5\u544a\u5de5\u5177\u3002\u5176\u4e3aITSM\u5b9a\u5236\u7684\u6a21\u677f\u901a\u8fc7\u7075\u6d3b\u7684\u5de5\u4f5c\u6d41\u7a0b\u4e13\u6ce8\u4e8e\u5b9e\u73b0\u8bf7\u6c42\u7684\u53d8\u66f4\u8ddf\u8e2a\u3002<\/p>\n\n\n\n

12. Zendesk<\/p>\n\n\n\n

Zendesk\u7684Sunshine\u5e73\u53f0\u5145\u6ee1\u4e86\u4f7f\u7528\u4f4e\u4ee3\u7801\u548c\u65e0\u4ee3\u7801\u9009\u9879\u81ea\u5b9a\u4e49\u5de5\u4f5c\u6d41\u7a0b\u7684\u673a\u4f1a\u3002\u8be5\u7cfb\u7edf\u5e0c\u671b\u80fd\u591f\u6ee1\u8db3\u6bcf\u4e2a\u4eba\u7684\u9700\u6c42\u2014\u2014IT\u4eba\u5458\u53ef\u4ee5\u83b7\u5f97\u8ddf\u8e2a\u548c\u7ba1\u7406\u5de5\u5355\u7684\u5b8c\u5168\u8bbf\u95ee\u6743\u9650\uff1b\u800c\u7528\u6237\u53ef\u4ee5\u83b7\u5f97\u4e00\u4e2a\u7b80\u5316\u7684UI\u7528\u4e8e\u6536\u96c6\u4fe1\u606f\u3002\u5176\u76ee\u6807\u662f\u521b\u5efa\u5168\u6e20\u9053\u5bf9\u8bdd\uff0c\u6536\u96c6\u6240\u6709\u76f8\u5173\u4fe1\u606f\u5e76\u6307\u5bfc\u56e2\u961f\u6210\u5458\u548c\u5ba2\u6237\u76f4\u81f3\u89e3\u51b3\u95ee\u9898\u3002\u5982\u679c\u8fd9\u4e9b\u529f\u80fd\u672c\u8eab\u8fd8\u4e0d\u591f\uff0cZendesk\u5e02\u573a\u8fd8\u67091,200\u591a\u4e2a\u63d2\u4ef6\u548c\u6a21\u5757\uff0c\u53ef\u4ee5\u6269\u5c55\u8be5\u5de5\u5177\u5e76\u5c06\u5176\u4e0e\u5176\u4ed6\u5de5\u4f5c\u6d41\u7a0b\u96c6\u6210\u3002<\/p>\n","protected":false},"excerpt":{"rendered":"

IT\u670d\u52a1\u7ba1\u7406\u5df2\u53d1\u5c55\u6210\u4e3a\u7ef4\u6301\u4f01\u4e1a\u8fd0\u8f6c\u7684\u5173\u952e\u529f\u80fd\u3002\u4e0b\u8ff0\u5e73\u53f0\u53ef\u4ee5\u5e2e\u52a9\u60a8\u8ddf\u8e2a\u548c\u5b8c\u5584\u670d\u52a1\u5de5\u4f5c\u6d41\u7a0b\u3002 \u5f88\u4e45\u4ee5\u524d\uff0c… \u7ee7\u7eed\u9605\u8bfb \u3010\u8fd0\u7ef4\u5de5\u5177\u3011 – Top 12 IT\u670d\u52a1\u7ba1\u7406\uff08ITSM\uff09\u5de5\u5177<\/span><\/i><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"views":612,"_links":{"self":[{"href":"http:\/\/viplao.com\/index.php\/wp-json\/wp\/v2\/posts\/1278"}],"collection":[{"href":"http:\/\/viplao.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/viplao.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/viplao.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/viplao.com\/index.php\/wp-json\/wp\/v2\/comments?post=1278"}],"version-history":[{"count":2,"href":"http:\/\/viplao.com\/index.php\/wp-json\/wp\/v2\/posts\/1278\/revisions"}],"predecessor-version":[{"id":1280,"href":"http:\/\/viplao.com\/index.php\/wp-json\/wp\/v2\/posts\/1278\/revisions\/1280"}],"wp:attachment":[{"href":"http:\/\/viplao.com\/index.php\/wp-json\/wp\/v2\/media?parent=1278"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/viplao.com\/index.php\/wp-json\/wp\/v2\/categories?post=1278"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/viplao.com\/index.php\/wp-json\/wp\/v2\/tags?post=1278"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}