{"id":1052,"date":"2022-10-24T20:08:56","date_gmt":"2022-10-24T12:08:56","guid":{"rendered":"http:\/\/viplao.com\/?p=1052"},"modified":"2022-10-24T20:17:00","modified_gmt":"2022-10-24T12:17:00","slug":"itil-%e5%ae%9e%e8%b7%b5%e7%bb%8f%e9%aa%8c-%e6%b5%81%e7%a8%8b%e5%bb%ba%e8%ae%be%e9%83%bd%e6%98%af%e9%81%b5%e5%be%aa%e7%94%b1%e8%bd%bb%e5%88%b0%e9%87%8d%ef%bc%8c%e4%b8%8d%e6%96%ad%e7%b4%af%e5%8a%a0","status":"publish","type":"post","link":"http:\/\/viplao.com\/index.php\/2022\/10\/24\/itil-%e5%ae%9e%e8%b7%b5%e7%bb%8f%e9%aa%8c-%e6%b5%81%e7%a8%8b%e5%bb%ba%e8%ae%be%e9%83%bd%e6%98%af%e9%81%b5%e5%be%aa%e7%94%b1%e8%bd%bb%e5%88%b0%e9%87%8d%ef%bc%8c%e4%b8%8d%e6%96%ad%e7%b4%af%e5%8a%a0\/","title":{"rendered":"ITIL \u5b9e\u8df5\u7ecf\u9a8c &#8211; \u6d41\u7a0b\u5efa\u8bbe\u90fd\u662f\u9075\u5faa\u7531\u8f7b\u5230\u91cd\uff0c\u4e0d\u65ad\u7ed3\u5408\u4e1a\u52a1\u9700\u6c42\u4e0e\u6280\u672f\u75db\u70b9\u6301\u7eed\u8fd0\u8425\u4f18\u5316"},"content":{"rendered":"\n<p><em>\u5728 ITSM 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ITIL\u6d41\u7a0b\uff0c\u4e00\u76f4\u662fITSM\u9886\u57df\u7684\u9c9c\u660e\u7b26\u53f7\u3002<\/em><\/p>\n\n\n\n<p><em>\u4f46\u968f\u7740ABC(AI\u3001Bigdata\u3001Cloud\uff09\u7b49\u4e3a\u5178\u578b\u7684\u65b0\u6280\u672f\u7684\u5174\u8d77\u548c\u843d\u5730\u5e94\u7528\uff0c\u8d8a\u53d1\u5f3a\u8c03\u8f7b\u91cf\u3001\u654f\u6377\uff0cITIL\u539a\u91cd\u3001\u590d\u6742\u7684\u7279\u70b9\u8d8a\u53d1\u7a81\u663e\uff0c\u8d8a\u6765\u8d8a\u88ab\u8bdf\u75c5\u3002\u867d\u5982\u6b64\uff0cITIL\u6781\u5176\u5b8c\u5584\u7684\u6d41\u7a0b\u4f53\u7cfb\u4ecd\u662f\u6307\u5bfc ITSM \u9886\u57df\u5b9e\u8df5\u7684\u6700\u4f73\u53c2\u8003\u3002<\/em><\/p>\n\n\n\n<p><em>\u56e0\u6b64\uff0c\u5982\u4f55\u5bf9\u8fd9\u4e9b\u6d41\u7a0b\u6709\u6548\u5730\u4f18\u5316\uff0c\u6210\u4e3a\u843d\u5730\u5173\u952e\uff01<\/em><\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_71 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p 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href=\"http:\/\/viplao.com\/index.php\/2022\/10\/24\/itil-%e5%ae%9e%e8%b7%b5%e7%bb%8f%e9%aa%8c-%e6%b5%81%e7%a8%8b%e5%bb%ba%e8%ae%be%e9%83%bd%e6%98%af%e9%81%b5%e5%be%aa%e7%94%b1%e8%bd%bb%e5%88%b0%e9%87%8d%ef%bc%8c%e4%b8%8d%e6%96%ad%e7%b4%af%e5%8a%a0\/#%E5%9B%9B%E3%80%81%E5%B8%B8%E8%A7%81%E9%97%AE%E9%A2%98\" title=\"\u56db\u3001\u5e38\u89c1\u95ee\u9898\">\u56db\u3001\u5e38\u89c1\u95ee\u9898<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"http:\/\/viplao.com\/index.php\/2022\/10\/24\/itil-%e5%ae%9e%e8%b7%b5%e7%bb%8f%e9%aa%8c-%e6%b5%81%e7%a8%8b%e5%bb%ba%e8%ae%be%e9%83%bd%e6%98%af%e9%81%b5%e5%be%aa%e7%94%b1%e8%bd%bb%e5%88%b0%e9%87%8d%ef%bc%8c%e4%b8%8d%e6%96%ad%e7%b4%af%e5%8a%a0\/#41_%E6%B5%81%E7%A8%8B%E7%9B%AE%E6%A0%87%E6%98%8E%E7%A1%AE%E9%97%AE%E9%A2%98\" title=\"4.1 \u6d41\u7a0b\u76ee\u6807\u660e\u786e\u95ee\u9898\">4.1 \u6d41\u7a0b\u76ee\u6807\u660e\u786e\u95ee\u9898<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"http:\/\/viplao.com\/index.php\/2022\/10\/24\/itil-%e5%ae%9e%e8%b7%b5%e7%bb%8f%e9%aa%8c-%e6%b5%81%e7%a8%8b%e5%bb%ba%e8%ae%be%e9%83%bd%e6%98%af%e9%81%b5%e5%be%aa%e7%94%b1%e8%bd%bb%e5%88%b0%e9%87%8d%ef%bc%8c%e4%b8%8d%e6%96%ad%e7%b4%af%e5%8a%a0\/#42_%E6%B5%81%E7%A8%8B%E6%B4%BB%E5%8A%A8%E8%AE%BE%E7%BD%AE%E9%97%AE%E9%A2%98\" title=\"4.2 \u6d41\u7a0b\u6d3b\u52a8\u8bbe\u7f6e\u95ee\u9898\">4.2 \u6d41\u7a0b\u6d3b\u52a8\u8bbe\u7f6e\u95ee\u9898<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"http:\/\/viplao.com\/index.php\/2022\/10\/24\/itil-%e5%ae%9e%e8%b7%b5%e7%bb%8f%e9%aa%8c-%e6%b5%81%e7%a8%8b%e5%bb%ba%e8%ae%be%e9%83%bd%e6%98%af%e9%81%b5%e5%be%aa%e7%94%b1%e8%bd%bb%e5%88%b0%e9%87%8d%ef%bc%8c%e4%b8%8d%e6%96%ad%e7%b4%af%e5%8a%a0\/#43_%E6%B5%81%E7%A8%8B%E8%A7%92%E8%89%B2%E8%AE%BE%E7%BD%AE%E9%97%AE%E9%A2%98\" title=\"4.3 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href=\"http:\/\/viplao.com\/index.php\/2022\/10\/24\/itil-%e5%ae%9e%e8%b7%b5%e7%bb%8f%e9%aa%8c-%e6%b5%81%e7%a8%8b%e5%bb%ba%e8%ae%be%e9%83%bd%e6%98%af%e9%81%b5%e5%be%aa%e7%94%b1%e8%bd%bb%e5%88%b0%e9%87%8d%ef%bc%8c%e4%b8%8d%e6%96%ad%e7%b4%af%e5%8a%a0\/#51_%E8%AE%BE%E8%AE%A1%E2%80%9C%E5%85%AD%E8%A6%81%E7%B4%A0%E2%80%9D\" title=\"5.1 \u8bbe\u8ba1\u201c\u516d\u8981\u7d20\u201d\">5.1 \u8bbe\u8ba1\u201c\u516d\u8981\u7d20\u201d<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"http:\/\/viplao.com\/index.php\/2022\/10\/24\/itil-%e5%ae%9e%e8%b7%b5%e7%bb%8f%e9%aa%8c-%e6%b5%81%e7%a8%8b%e5%bb%ba%e8%ae%be%e9%83%bd%e6%98%af%e9%81%b5%e5%be%aa%e7%94%b1%e8%bd%bb%e5%88%b0%e9%87%8d%ef%bc%8c%e4%b8%8d%e6%96%ad%e7%b4%af%e5%8a%a0\/#52_%E4%BC%98%E5%8C%96%E2%80%9D%E4%BA%94%E5%AD%97%E8%AF%80%E2%80%9D\" title=\"5.2 \u4f18\u5316\u201d\u4e94\u5b57\u8bc0\u201d\">5.2 \u4f18\u5316\u201d\u4e94\u5b57\u8bc0\u201d<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"http:\/\/viplao.com\/index.php\/2022\/10\/24\/itil-%e5%ae%9e%e8%b7%b5%e7%bb%8f%e9%aa%8c-%e6%b5%81%e7%a8%8b%e5%bb%ba%e8%ae%be%e9%83%bd%e6%98%af%e9%81%b5%e5%be%aa%e7%94%b1%e8%bd%bb%e5%88%b0%e9%87%8d%ef%bc%8c%e4%b8%8d%e6%96%ad%e7%b4%af%e5%8a%a0\/#%E5%85%AD%E3%80%81%E6%80%BB%E7%BB%93\" title=\"\u516d\u3001\u603b\u7ed3\">\u516d\u3001\u603b\u7ed3<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E4%B8%80%E3%80%81%E8%BF%90%E7%BB%B4%E6%B5%81%E7%A8%8B%E7%AE%80%E4%BB%8B\"><\/span><em>\u4e00\u3001\u8fd0\u7ef4\u6d41\u7a0b\u7b80\u4ecb<\/em><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p><em>\u6d41\u7a0b\u662f\u4e00\u7cfb\u5217\u6d3b\u52a8\u7684\u7ec4\u5408\uff0c\u8fd9\u4e00\u7ec4\u5408\u63a5\u53d7\u5404\u79cd\u6295\u5165\u8981\u7d20\uff0c\u5305\u62ec\u4fe1\u606f\u3001\u8d44\u91d1\u3001\u4eba\u5458\u3001\u6280\u672f\u3001\u6587\u6863\u7b49\u3002\u6700\u540e\u901a\u8fc7\u6d41\u7a0b\u4ea7\u751f\u6240\u671f\u671b\u7684\u7ed3\u679c\uff0c\u5305\u62ec\u4ea7\u54c1\u3001\u670d\u52a1\u6216\u67d0\u79cd\u51b3\u7b56\u7ed3\u679c\u3002<\/em><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/pic1.zhimg.com\/80\/v2-bef8b7d5408ea22df0a8f4beef466fc4_1440w.webp\" alt=\"\"\/><figcaption>\u6d41\u7a0b\u4f5c\u7528<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E4%BA%8C%E3%80%81%E6%80%BB%E4%BD%93%E6%80%9D%E8%B7%AF\"><\/span><em>\u4e8c\u3001\u603b\u4f53\u601d\u8def<\/em><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/pic1.zhimg.com\/80\/v2-97dc729f7460e0f9d9b7e754c10e5020_1440w.webp\" alt=\"\"\/><figcaption>\u6d41\u7a0b\u843d\u5730\u603b\u4f53\u601d\u8def<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E4%B8%89%E3%80%81%E6%9C%80%E4%BD%B3%E5%AE%9E%E8%B7%B5\"><\/span><em>\u4e09\u3001\u6700\u4f73\u5b9e\u8df5<\/em><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p><em>\u4ece80\u5e74\u4ee3\u4e2d\u671f ITIL\u7684\u8bde\u751f\uff0c\u5230 v2\u3001v3\uff0c\u4ee5\u53ca\u73b0\u5728\u7684 ITIL 4\uff0c\u5176\u5b9a\u4e49\u7684\u6d41\u7a0b\u4e00\u76f4\u662fIT\u8fd0\u7ef4\u6d41\u7a0b\u9886\u57df\u201d\u95e8\u9762\u62c5\u5f53\u201c\uff0cv2\u670910\u4e2a\uff0cv3\u670926\u4e2a\uff0c ITIL 4\u5219\u53d8\u6210\u4e8634\u4e2a\u7ba1\u7406\u5b9e\u8df5\uff0c\u8986\u76d6\u4f4f\u51e0\u4e4e\u6240\u6709\u7684\u573a\u666f\uff0c\u5f62\u6210\u4e86\u4e00\u5957\u7ec6\u5206\u4e14\u903b\u8f91\u4e25\u5bc6\u7684\u6d41\u7a0b\u4f53\u7cfb\u3002<\/em><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/pic2.zhimg.com\/80\/v2-1cde73106c98adb1a03af0442fe0ec01_1440w.webp\" alt=\"\"\/><figcaption>\u6700\u4f73\u5b9e\u8df5ITIL<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E5%9B%9B%E3%80%81%E5%B8%B8%E8%A7%81%E9%97%AE%E9%A2%98\"><\/span><em>\u56db\u3001\u5e38\u89c1\u95ee\u9898<\/em><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"41_%E6%B5%81%E7%A8%8B%E7%9B%AE%E6%A0%87%E6%98%8E%E7%A1%AE%E9%97%AE%E9%A2%98\"><\/span><em>4.1 \u6d41\u7a0b\u76ee\u6807\u660e\u786e\u95ee\u9898<\/em><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p><em>\u6e05\u6670\u5316\u8fd0\u7ef4\u6d41\u7a0b\u7684\u76ee\u6807\u662f\u6d41\u7a0b\u8bbe\u8ba1\u7684\u5173\u952e\uff0c\u540c\u65f6\uff0c\u5c06\u6d41\u7a0b\u76ee\u6807\u4f5c\u4e3a\u5728\u6d41\u7a0b\u8bbe\u8ba1\u548c\u5e94\u7528\u9996\u8981\u9075\u5faa\u539f\u5219\uff0c\u4e0e\u76ee\u6807\u76f8\u6096\u5219\u5426\uff0c\u4e0e\u76ee\u6807\u4e00\u81f4\u5219\u53ef\u3002<\/em><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/pic2.zhimg.com\/80\/v2-f69e35c26aa1fd99e4adbc0b1d343d79_1440w.webp\" alt=\"\"\/><figcaption>\u6d41\u7a0b\u76ee\u6807\u660e\u786e\u95ee\u9898<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"42_%E6%B5%81%E7%A8%8B%E6%B4%BB%E5%8A%A8%E8%AE%BE%E7%BD%AE%E9%97%AE%E9%A2%98\"><\/span><em>4.2 \u6d41\u7a0b\u6d3b\u52a8\u8bbe\u7f6e\u95ee\u9898<\/em><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/pic3.zhimg.com\/80\/v2-355a034789426d59d068ad0173cf8b06_1440w.webp\" alt=\"\"\/><figcaption>\u6d41\u7a0b\u6d3b\u52a8\u8bbe\u7f6e\u95ee\u9898<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"43_%E6%B5%81%E7%A8%8B%E8%A7%92%E8%89%B2%E8%AE%BE%E7%BD%AE%E9%97%AE%E9%A2%98\"><\/span><em>4.3 \u6d41\u7a0b\u89d2\u8272\u8bbe\u7f6e\u95ee\u9898<\/em><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/pic1.zhimg.com\/80\/v2-5e9fb09db51361c8cb3bb42439df7880_1440w.webp\" alt=\"\"\/><figcaption>\u6d41\u7a0b\u89d2\u8272\u8bbe\u7f6e\u95ee\u9898<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E4%BA%94%E3%80%81%E6%B5%81%E7%A8%8B%E8%AE%BE%E8%AE%A1%E6%96%B9%E6%B3%95\"><\/span><em>\u4e94\u3001\u6d41\u7a0b\u8bbe\u8ba1\u65b9\u6cd5<\/em><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"51_%E8%AE%BE%E8%AE%A1%E2%80%9C%E5%85%AD%E8%A6%81%E7%B4%A0%E2%80%9D\"><\/span><em>5.1 \u8bbe\u8ba1\u201c\u516d\u8981\u7d20\u201d<\/em><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/pic3.zhimg.com\/80\/v2-71fd2eaf716a0d017608593d39e554da_1440w.webp\" alt=\"\"\/><figcaption>\u6d41\u7a0b\u8bbe\u8ba1\u65b9\u6cd5<\/figcaption><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"52_%E4%BC%98%E5%8C%96%E2%80%9D%E4%BA%94%E5%AD%97%E8%AF%80%E2%80%9D\"><\/span><em>5.2 \u4f18\u5316\u201d\u4e94\u5b57\u8bc0\u201d<\/em><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p><em>ITIL\u6784\u5efa\u4e86\u4e00\u5957\u5b8c\u6574\u3001\u4e14\u903b\u8f91\u4e25\u5bc6\u7684\u8fd0\u7ef4\u670d\u52a1\u6d41\u7a0b\u4f53\u7cfb\uff0c\u4e3a ITSM \u7684\u843d\u5730\u5b9e\u73b0\u63d0\u4f9b\u4e00\u4e2a\u7ecf\u5178\u7684\u53c2\u7167\u6807\u51c6\u548c\u6807\u6746\u3002\u4f46\u6b63\u56e0\u4e3a\u5982\u6b64\uff0c\u5176\u8fc7\u4e8e\u5706\u6ee1\uff0c\u539a\u91cd\u611f\u3001\u7ba1\u63a7\u611f\u76f8\u5f53\u91cd\u3002\u540c\u65f6\uff0cITIL\u5404\u7248\u672c\u4e00\u76f4\u4ee5\u6765\u4fa7\u91cd\u4e8e\u8868\u8ff0\u201c\u505a\u6210\u4ec0\u4e48\u6837\u201d\u3001\u4ec0\u4e48\u6837\uff0c\u5b9e\u73b0\u8d77\u6765\u7ba1\u7406\u6210\u672c\u5f88\u5927\uff0c\u4e0d\u53ef\u80fd\u5b8c\u5168\u201d\u5543\u201c\u4e0b\u6765\uff0c\u4f18\u5316\u5fc5\u4e0d\u53ef\u5c11\u3002<\/em><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/pic4.zhimg.com\/80\/v2-61bca2307470120edb30c7deb26892a3_1440w.webp\" alt=\"\"\/><figcaption>\u6d41\u7a0b\u4f18\u5316\u201d\u4e94\u5b57\u8bc0\u201c<\/figcaption><\/figure>\n\n\n\n<p><em>\u5982\u4f55\u4f18\u5316\uff1f\u8fdb\u884c\u843d\u5730\uff0c\u201c\u4e94\u5b57\u8bc0\u201d\uff0c\u5373\u201d\u8f7b\u3001\u7b80\u3001\u654f\u3001\u8d34\u3001\u91cf\u201c\u3002<\/em><\/p>\n\n\n\n<p><em><strong>1\uff09\u8f7b\uff0c\u8f7b\u91cf\u5316<\/strong><\/em><\/p>\n\n\n\n<p><em>\u8f7b\uff0c\u5373\u8f7b\u91cf\uff0c\u8f7b\u91cf\u5316ITIL\u6d41\u7a0b\u67b6\u6784\uff0c\u5404\u6d41\u7a0b\u5173\u7cfb\u677e\u8026\u5408\uff0c\u5f31\u5316\u548c\u89e3\u8026\u6d41\u7a0b\u95f4\u7684\u5f3a\u5173\u8054\u6027\uff0c\u907f\u514d\u5f62\u6210\u201c\u7cd6\u846b\u82a6\u4e32\u201d\u5f0f\u6d41\u7a0b\u65e0\u9650\u8854\u63a5\u6a21\u5f0f\uff0c\u4e00\u4e8b\u4e00\u6d41\u7a0b\u4e86\u3002\u540c\u65f6\u6807\u51c6\u5316\u548c\u7b80\u5316\u6d41\u7a0b\u95f4\u7684\u5173\u8054\u89c4\u5219\uff0c\u907f\u514d\u6a21\u7cca\u5173\u8054\u5b9a\u4e49\u3002<\/em><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/pic4.zhimg.com\/80\/v2-810f03a83b0a9a3bd929bed8023d0ebb_1440w.webp\" alt=\"\"\/><figcaption>\u8fd0\u7ef4\u6d41\u7a0b\u8f7b\u91cf\u5316<\/figcaption><\/figure>\n\n\n\n<p><em><strong>2\uff09\u654f\uff0c\u654f\u6377\u5316<\/strong><\/em><\/p>\n\n\n\n<p><em>\u5206\u6790\u548c\u63d0\u70bc\u4e1a\u52a1\u573a\u666f\uff0c\u901a\u8fc7\u53d6\u6d88\u3001\u5408\u5e76\u548c\u91cd\u6392\u7b49\u624b\u6bb5\uff0c\u7cbe\u70bc\u5316\u6d41\u7a0b\u73af\u8282\uff0c\u5c3d\u53ef\u80fd\u7f29\u51cf\u6d41\u7a0b\u8fd0\u8f6c\u6240\u5e26\u6765\u7684\u7ba1\u7406\u6210\u672c\uff0c\u63d0\u5347\u6d41\u7a0b\u6d41\u8f6c\u6548\u7387\u3002<\/em><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/pic4.zhimg.com\/80\/v2-ed1475bd030d0df4a6ab3a1d52e38637_1440w.webp\" alt=\"\"\/><figcaption>\u8fd0\u7ef4\u6d41\u7a0b\u654f\u6377\u5316<\/figcaption><\/figure>\n\n\n\n<p><strong><em>3\uff09\u8d34\uff0c\u8d34\u5408\u5b9e\u9645<\/em><\/strong><\/p>\n\n\n\n<p><em>\u5728\u6ee1\u8db3\u6d41\u7a0b\u76ee\u6807\u7684\u524d\u63d0\u4e0b\uff0c\u5982\u975e\u5f3a\u7ba1\u63a7\u8981\u6c42\uff0c\u4e0d\u8981\u5bf9\u6d41\u7a0b\u8fdb\u884c\u53d8\u9769\u5f0f\u7684\u6539\u53d8\uff0c\u5c3d\u91cf\u8d34\u5408\u5b9e\u9645\u7684\u4e1a\u52a1\u573a\u666f\uff0c\u5e76\u8fdb\u884c\u5408\u7406\u7684\u4f18\u5316\uff0c\u9996\u8981\u662f\u6d41\u7a0b\u7528\u8d77\u6765\uff0c\u518d\u9010\u6b65\u201c\u589e\u6dfb\u201d\u76f8\u5e94\u7684\u7ba1\u7406\u548c\u7ea6\u675f\u6027\u8981\u6c42\u3002<\/em><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/pic4.zhimg.com\/80\/v2-b6707d51e94b0d569b4939daf3b8b7a7_1440w.webp\" alt=\"\"\/><figcaption>\u6d41\u7a0b\u6d3b\u52a8\u8d34\u5408\u5b9e\u9645<\/figcaption><\/figure>\n\n\n\n<p><strong><em>4\uff09\u7b80\uff0c\u7b80\u6377\u5316<\/em><\/strong><\/p>\n\n\n\n<p><em>\u5f3a\u5316\u6d41\u7a0b\u5b9e\u9645\u7684\u5e94\u7528\u548c\u64cd\u4f5c\u4f53\u9a8c\uff0c\u5c3d\u91cf\u7f29\u51cf\u5b66\u4e60\u6210\u672c\u548c\u64cd\u4f5c\u6210\u672c\uff0c\u4e0d\u5e94\u4e00\u6b21\u5bfc\u5165\u8fc7\u591a\u7684\u7ba1\u7406\u8981\u6c42\uff0c\u800c\u9020\u6210\u64cd\u4f5c\u4f53\u9a8c\u6027\u7e41\u6742\u3001\u5197\u957f\u3002<\/em><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/pic1.zhimg.com\/80\/v2-8e41f5dbcff76507acc0c690c0ddf004_1440w.webp\" alt=\"\"\/><figcaption>\u8fd0\u7ef4\u6d41\u7a0b\u7b80\u6377\u5316<\/figcaption><\/figure>\n\n\n\n<p><em><strong>5\uff09\u91cf\uff0c\u5ea6\u91cf\u5316<\/strong><\/em><\/p>\n\n\n\n<p><em>\u5145\u5206\u6316\u6398\u548c\u5229\u7528\u6d41\u7a0b\u8fd0\u8f6c\u6240\u5f62\u6210\u548c\u6c89\u6dc0\u7684\u6570\u636e \uff0c\u4ece\u4e0d\u540c\u7ef4\u5ea6\u5bf9\u6d41\u7a0b\u6570\u636e\u8fdb\u884c\u5206\u6790\uff0c\u5e2e\u52a9\u548c\u652f\u6301\u7ba1\u7406\u51b3\u7b56\u3001\u80fd\u529b\u8bc4\u4f30\u3001\u7ee9\u6548\u8bc4\u4f30\u3001\u91cd\u96be\u70b9\u5206\u6790\u3001\u6f5c\u5728\u95ee\u9898\u663e\u6027\u5316\u3002<\/em><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/pic2.zhimg.com\/80\/v2-9c2c5e0ca60bda587e40129f69fcaf39_1440w.webp\" alt=\"\"\/><figcaption>\u8fd0\u7ef4\u6570\u636e\u5ea6\u91cf\u5316<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E5%85%AD%E3%80%81%E6%80%BB%E7%BB%93\"><\/span><strong><em>\u516d\u3001\u603b\u7ed3<\/em><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p><em>\u201d\u4e09\u5206\u5efa\u8bbe\u3001\u4e03\u5206\u8fd0\u7ef4\u201d\uff0c\u8fd0\u7ef4\u5360\u636e\u4fe1\u606f\u7cfb\u7edf\u751f\u547d\u5468\u671f\u4e2d\u6700\u957f\u7684\u65f6\u95f4\uff0c\u5efa\u7acb\u8d77\u4e00\u5957\u89c4\u8303\u3001\u9ad8\u6548\u7684\u8fd0\u7ef4\u6d41\u7a0b\uff0c\u5c06\u662f\u4fe1\u606f\u7cfb\u7edf\u53d1\u6325\u6700\u5927\u4ef7\u503c\u7684\u6700\u6709\u6548\u7684\u652f\u6491\u3002ITIL\u662f\u8fd0\u7ef4\u6d41\u7a0b\u8bbe\u8ba1\u6700\u4f73\u5b9e\u8df5\uff0c\u662fIT\u8fd0\u7ef4\u7684\u6700\u4f73\u5f62\u6001\u3002\u5728\u5b9e\u9645\u5e94\u7528\u4e2d\uff0c\u5207\u5fcc\u786c\u5957\uff0c\u901a\u5e38\u9700\u8981\u56e0\u65f6\u3001\u56e0\u5730\u3001\u56e0\u60c5\u8fdb\u884c\u4f18\u5316\uff0c\u53ea\u6709\u9002\u5408\u7684\u624d\u662f\u6700\u597d\u7684\u3002<\/em><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/pic2.zhimg.com\/80\/v2-ad634709ec26fceb9c1c6719037b800d_1440w.webp\" alt=\"\"\/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>\u5728 ITSM \u9886\u57df\uff0cITIL\u4e00\u76f4\u662f\u4e8b\u5b9e\u4e0a\u7684\u6807\u51c6\u3002 \u4ece80\u5e74\u4ee3\u4e2d\u671f ITIL\u7684\u8bde\u751f\uff0c\u5230 v2\u3001v3\uff0c\u4ee5&hellip; <a href=\"http:\/\/viplao.com\/index.php\/2022\/10\/24\/itil-%e5%ae%9e%e8%b7%b5%e7%bb%8f%e9%aa%8c-%e6%b5%81%e7%a8%8b%e5%bb%ba%e8%ae%be%e9%83%bd%e6%98%af%e9%81%b5%e5%be%aa%e7%94%b1%e8%bd%bb%e5%88%b0%e9%87%8d%ef%bc%8c%e4%b8%8d%e6%96%ad%e7%b4%af%e5%8a%a0\/\" class=\"more-link read-more\" rel=\"bookmark\">\u7ee7\u7eed\u9605\u8bfb <span class=\"screen-reader-text\">ITIL \u5b9e\u8df5\u7ecf\u9a8c &#8211; \u6d41\u7a0b\u5efa\u8bbe\u90fd\u662f\u9075\u5faa\u7531\u8f7b\u5230\u91cd\uff0c\u4e0d\u65ad\u7ed3\u5408\u4e1a\u52a1\u9700\u6c42\u4e0e\u6280\u672f\u75db\u70b9\u6301\u7eed\u8fd0\u8425\u4f18\u5316<\/span><i class=\"fa 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